Principal Industry Adoption Consultant

1 month ago

Sydney, New South Wales, Australia AVEVA Denmark Full time
Job Title: Principal Industry Adoption Consultant

We are seeking a highly skilled Principal Industry Adoption Consultant to join our Technical Adoption Services team. As a key member of our team, you will be responsible for guiding and accelerating our customers' technical software adoption journey with AVEVA.

Key Responsibilities:
  • Develop strong technical relationships with customer implementation leaders and understand their technology strategy and needs.
  • Act as an advocate for the customer, bringing the voice of the customer to AVEVA.
  • Provide industry technical expertise to translate intent into solutions.
  • Identify features of purchased software that complement the technical direction and needs of the customer's continuing operations.
  • Lead workshops and coaching sessions to guide the customer in using the AVEVA products successfully to realize their use cases.
  • Lead conversations to help focus the vision where AVEVA products add business value, at all customer levels.
  • Act as technical liaison to assigned customer accounts, working with CSMs & AMs, to maximize customer value and drive new business.
  • Influence and drive adoption of AVEVA software and infrastructure through demonstrations and other promotional activities.
  • Assist with risk vs. benefit analysis to help the customer understand ramifications of various deployment options.
  • Mitigate risks by identifying obstacles to the attainment of goals and objectives, reviewing potential design and configuration issues, and reviewing operational practices and proposed changes.
  • Accelerate technology adoption with expert guidance & service/training recommendations to broaden use of product functionality.
  • Potentially deliver TAS and CES pre-packaged offerings to accelerate customer adoption and credit consumption.
  • Drive innovation by providing early sight of product roadmaps and providing assistance with upgrade and lifecycle planning.
  • Diagnose customer readiness for successful technology deployments/rollouts.
  • Coordinate resolution of any technical blockers stalling customer journey or slowing adoption.
  • Formulate remediation plans and lead execution in partnership with PAC, CSM and AM.
Success Measures:
  • Adoption and credit consumption, through increased software usage, expansion of software footprint and reduction in churn for customers receiving Industry Adoption Consultant interactions.
  • Customer satisfaction for customers receiving Industry Adoption Consultant interactions.
  • TAS revenue growth, with particular focus on growing ARR Services, for customers receiving Industry Adoption Consultant interactions.

We are looking for a charismatic, positive, and proactive individual who is comfortable developing networks of contacts, leading conversations, and actively listening and personalizing advice. The ideal candidate will have demonstrated Subject Matter Expert (SME) experience working with AVEVA Plant Scada Mining Industry Knowledge or experience, and be conversant on AVEVA technologies outside of primary technology and able to orchestrate SME activity on those technologies as necessary to assist customer in progressing towards their business outcomes.

The successful candidate will have a Bachelor level degree in a technical field such as Computer Science, Computer Engineering, Electrical/Electrical Engineering, and 5+ years of performing technical support for AVEVA software of their specialty, or 5+ years of creating solutions with AVEVA software, or 5+ years of technical project management or technical lead engineering experience implementing AVEVA software solution projects, or 5+ years of technical pre-sales consultancy with AVEVA software, or 5+ years of solution support engineer with AVEVA software. A valid Passport is required.

Aveva is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business. Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world.

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