Relationship Building Specialist

4 days ago

Perth, Western Australia beBeeRelationship Full time $90,000 - $120,000
Job Overview

The Member Relationship Consultant plays a pivotal role in our organization, serving as the initial point of contact for members.

This position involves collaborating with a small team to assist new and existing members in identifying their needs and recommending suitable products through face-to-face interactions and call centre support.

Key responsibilities include:

  • Welcoming new members and comprehensively understanding their health cover requirements
  • Providing support to members during critical medical situations
  • Cultivating effective communication skills

Adaptability and resilience are essential traits for this role, as each interaction presents a unique challenge requiring individualized approaches.

A successful candidate will be a dynamic, collaborative, and empathetic professional with exceptional interpersonal skills.

About the Role

This is an opportunity to join our team as a Member Relationship Consultant. You will work closely with colleagues to deliver exceptional member experiences and promote our services.

Key Responsibilities

  • Member Support: Provide comprehensive support to new and existing members, understanding their health cover needs and delivering tailored solutions.
  • Critical Situations: Offer assistance to members during life-critical medical treatment, ensuring empathy and effective communication throughout the process.
  • Communication: Develop strong relationships with members, leveraging active listening and problem-solving skills to address concerns and provide personalized support.

What We're Looking For

We're seeking a highly motivated and compassionate professional who can thrive in a dynamic environment. As a Member Relationship Consultant, you will be responsible for delivering exceptional member experiences, working collaboratively with colleagues to achieve shared goals.

Requirements

  • Strong Communication Skills: Excellent verbal and written communication skills, enabling you to effectively engage with members and colleagues alike.
  • Collaboration: A proven ability to work collaboratively as part of a small team, fostering positive relationships and contributing to a cohesive work environment.
  • Adaptability: Demonstrated flexibility and adaptability, embracing change and evolving circumstances with a proactive approach.

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