Client Relationship Strategist
6 days ago
The success of this role relies heavily on fostering strong, long-lasting relationships with key clients and driving revenue growth through strategic expansion of new service lines.
As a Key Account Manager, you will be responsible for overseeing a portfolio of high-value accounts, retaining existing business, and consistently delivering year-over-year revenue growth.
This requires a strong focus on introducing and expanding eDiscovery and review services to elevate clients to full 'Enterprise' status.
You will represent the entire range of services to assigned accounts, leading client account research and planning to meet each client's unique needs and expectations.
Given the client-facing nature of this role, interaction with senior personnel at each account, including executive level leadership, is essential. Travel may be required as needed.
Responsibilities- Protect Existing Business and Drive Total Account Revenue Growth:
- Serve as the central point of contact for account information, issue escalation, and resolution.
- Identify whitespace within each account and develop strategies to grow Consilio services accordingly.
- Strengthen and broaden relationships with each account.
- Promote Consilio's eDiscovery, review, consulting, and staffing service lines across all client locations.
- Facilitate cross-jurisdictional support for global matters.
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