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IT Service Delivery Manager
2 weeks ago
We are looking for a highly skilled IT professional to join our team as **IT Service Delivery Manager**.
In this role, you will be responsible for delivering high-quality IT services, ensuring timely resolution of incidents, and managing service level agreements (SLAs).
Key responsibilities include:
- Developing and implementing incident management processes.
- Managing problem management activities.
- Coordinating change management activities.
- Tracking key performance indicators (KPIs) related to IT service delivery.
The successful candidate will possess:
- 10+ years of experience in IT service management processes.
- Strong analytical and problem-solving skills.
- Experience working with ITIL frameworks.
This role offers an exciting opportunity to work with a talented team and contribute to the success of our organization.
