IT Service Delivery Expert

5 days ago


Melbourne, Victoria, Australia Milestone IT (Milestone Information Technology) Full time

Join Our Team: Milestone IT is seeking an experienced Desktop Support Technician to join our team. As a Level 2-3 Desktop Support Technician, you will play a key role in resolving complex technical issues related to hardware, software, and networking.

Job Description: Your primary focus should be on delivering high-quality support and exceptional customer satisfaction. You will collaborate with fellow technicians to enhance problem-solving processes and deliver efficient solutions.

Key Responsibilities:

  1. Diagnose and resolve technical issues by utilizing strong knowledge of Windows and macOS operating systems, as well as common applications and networking concepts.
  2. Manage and prioritize support tickets, providing timely responses and resolutions to customers.
  3. Collaborate with team members to develop and implement best practices in service delivery, ensuring seamless communication among team members.
  4. Document all support activities and solutions for future reference and knowledge sharing.
  5. Provide excellent customer service while interacting with end-users and stakeholders.

Qualifications:

  1. Proven experience as a Desktop Support Technician or similar role, demonstrating expertise in technical support.
  2. Strong understanding of Windows and macOS operating systems, common applications, and networking principles.
  3. Excellent troubleshooting skills with a focus on service delivery and customer satisfaction, ensuring timely issue resolution.
  4. Ability to work effectively within a team environment, collaborating with colleagues to achieve shared goals.


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