IT Service Delivery Expert
5 days ago
Join Our Team: Milestone IT is seeking an experienced Desktop Support Technician to join our team. As a Level 2-3 Desktop Support Technician, you will play a key role in resolving complex technical issues related to hardware, software, and networking.
Job Description: Your primary focus should be on delivering high-quality support and exceptional customer satisfaction. You will collaborate with fellow technicians to enhance problem-solving processes and deliver efficient solutions.
Key Responsibilities:
- Diagnose and resolve technical issues by utilizing strong knowledge of Windows and macOS operating systems, as well as common applications and networking concepts.
- Manage and prioritize support tickets, providing timely responses and resolutions to customers.
- Collaborate with team members to develop and implement best practices in service delivery, ensuring seamless communication among team members.
- Document all support activities and solutions for future reference and knowledge sharing.
- Provide excellent customer service while interacting with end-users and stakeholders.
Qualifications:
- Proven experience as a Desktop Support Technician or similar role, demonstrating expertise in technical support.
- Strong understanding of Windows and macOS operating systems, common applications, and networking principles.
- Excellent troubleshooting skills with a focus on service delivery and customer satisfaction, ensuring timely issue resolution.
- Ability to work effectively within a team environment, collaborating with colleagues to achieve shared goals.
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