IT Service Delivery Specialist

4 days ago


Melbourne, Victoria, Australia Zone IT Solutions Full time

We are seeking an IT Service Delivery Specialist to join our team at Zone IT Solutions. This role plays a key part in managing and coordinating IT service management activities to ensure high-quality service delivery to our clients.

About the Role:
  • Coordinate and manage service requests, incidents, and changes using IT service management tools such as ServiceNow or Remedy.
  • Work with ITIL processes and best practices to deliver exceptional service quality.
  • Develop strong relationships with internal and external stakeholders to drive business outcomes.
  • Apply excellent problem-solving and decision-making skills to resolve complex issues.
  • Maintain attention to detail and multitask effectively in a fast-paced environment.
About Us:

Zone IT Solutions is a leading recruitment company specializing in Digital, ERP, and larger IT Services. Our flexible and efficient solutions help organizations source the right IT expertise.

We welcome applicants from diverse backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, and people with disabilities.



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