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IT Service Delivery Consultant
1 week ago
Zone IT Solutions is committed to delivering exceptional EServe solutions to our clients. As an EServe Delivery Specialist, you will play a critical role in ensuring the effective delivery of our services, focusing on enhancing customer satisfaction and operational excellence.
Responsibilities and Requirements- Hold a Bachelor's degree in Information Technology, Business Administration, or a relevant field.
- Minimum 3 years of experience in service delivery, with a focus on EServe or similar digital platforms.
- Strong understanding of service delivery processes and methodologies, including SLAs and process improvement.
- Experience working in a client-facing role, with a proven track record of meeting SLAs.
- Ability to manage and prioritize multiple tasks effectively, resulting in high-quality deliverables.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and stakeholders.
- Proficient in project management tools and methodologies, with a focus on process improvement.
- Strong problem-solving skills and a proactive approach to driving improvements, leading to increased efficiency and effectiveness.
