Insurance Claims Case Specialist

5 days ago

Melbourne, Victoria, Australia beBeeClaims Full time $75,000 - $90,000
Case Manager Role Summary

This permanent position plays a vital role in the insurance and claims space by providing empathy and compassion to members navigating terminal illness and/or death claims.

Your Responsibilities:
  • Manage a portfolio of terminal illness and/or death claims from notification through to payment, ensuring timely processing while delivering high-quality service in line with compliance regulations and organisational values.
  • Be the point of contact for members, ensuring they are well informed of the claim process and progress, managing their claim with professionalism and empathy, addressing queries and offering clear explanations of claim-related procedures.
  • Guide members through the process of lodging terminal illness claims, ensuring all necessary documentation and requirements are met.
  • Maintain queues under case management, ensuring all outstanding work items are managed within service standards.
  • Ensure workflow and detailed notes are maintained at a high standard.
  • Recommend eligibility for terminal illness benefits as per the claims process.
Requirements:
  • Relevant experience in a similar claims role or superannuation insurance.
  • Previous superannuation experience is highly regarded.
  • Empathy when speaking to members on the phone.
  • Strong ability to handle conversations with sensitivity while maintaining professionalism.
  • Excellent written communication skills, able to communicate outcomes simply.
  • Meticulous attention to detail and pride in performance.
  • Passionate about assisting members in need.
  • Excellent organisational abilities to manage tasks according to priority.
  • Ability to work autonomously without supervision and set own work plan to meet deadlines.
  • Excellent organisational and multitasking abilities to manage a caseload of claims.
  • Advanced use of MS Office products (Word, Excel, Outlook).

Relevant tertiary qualifications in superannuation, claims management or insurance. Alternatively, studied in a field such as finance, business administration, health services or law.

Experience handling sensitive claims, including terminal illness or critical conditions.

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