Insurance Claim Analyst
5 days ago
Claims Specialist Role
">We are seeking a skilled Claims Specialist to join our team. As a Claims Specialist, you will play a key role in the proactive management of life insurance claims.
">Your primary responsibility will be to manage a portfolio of life insurance claims in accordance with our claims philosophy, handling procedures, and policy terms & conditions.
">This may include:
">- ">
- Ensuring all interactions with customers, advisers, and other internal and external stakeholders adhere to our customer service culture through the provision of high-quality work.">
- Contributing to department and company projects as required.">
- Gathering and interpreting relevant information to form an appropriate claims strategy.">
- Effective determination of correct benefit entitlement ensuring that legitimate claims are paid in a timely manner in accordance with policy terms and conditions.">
- Working collaboratively with technical specialists, recovery & support specialists, health services, and other internal stakeholders.">
- Arranging and participating in case conferences and peer case discussions, including preparation of documentation, record keeping, and completion of agreed actions.">
- Providing exceptional customer service, including proactively managing communication with customers and clients relating to the management of the claim and initiating support options where appropriate.">
- Customer and partner stakeholder management (e.g., advisers, trustees, fund administrators) while monitoring service delivery and quality.">
In order to succeed in this role, you will require:
">Key Skills and Qualifications
">- Experience in a similar claims management role in the financial services or insurance industry.
">- Ability to build rapport and empathy with customers during difficult times and a commitment to delivering proactive, high-quality customer service.
">- Advanced time management and prioritization skills.
">- Demonstrated analytical and problem-solving skills and attention to detail.
">- Relevant tertiary qualifications in business, commerce, health, or allied health (desirable).
">- Diploma or Cert IV in Life Insurance, or equivalent (desirable).
">What We Offer
">We value our employees' contributions and offer a range of benefits to support their career development and well-being. These may include opportunities for professional growth, training, and recognition, as well as a positive and inclusive work environment.
">Our Commitment to Diversity and Inclusion
">We are committed to creating a diverse and inclusive workplace culture that values and respects the contributions of all employees. We welcome applications from individuals with diverse backgrounds, experiences, and perspectives.
"]},-
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