High-End Guest Experience Specialist

7 days ago

Sydney, New South Wales, Australia beBeeGuest Full time $55,000 - $77,000
Job Summary:

Deliver exceptional guest experiences by providing attentive and personalized service in a high-end hotel environment.

Key Responsibilities:
  • Recognize and greet IHG Rewards Club members and returning guests to foster loyalty and retention.
  • Offer tailored beverage and culinary recommendations to enhance the guest experience.
  • Proactively address and resolve guest complaints, adhering to established service recovery guidelines.
  • Efficiently facilitate check-in and check-out processes, ensuring seamless transactions.
Requirements and Qualifications:
  • Effective communication skills for delivering clear information and engaging with guests.
  • Strong problem-solving abilities to address complex guest issues.
  • Previous experience in customer-facing roles, preferably within the hospitality or food and beverage sectors.
  • Proficiency in the local language to effectively engage with guests.

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