Director of Customer Experience
6 days ago
About us, we are a trusted group of brands that support millions of Australians to compare and buy their personal finance and household products.
Product Management RoleWe seek an experienced Product Manager to drive innovation and enhancements within our Pet and Travel verticals. As a key member of our agile team, you will collaborate with internal and external stakeholders to refine existing features and launch new ones.
Your focus will be on creating seamless online customer experiences by identifying opportunities to offer embedded solutions that simplify tasks for users. You will oversee the whitelabelling of Pet & Travel comparison, ensuring seamless and effective implementation.
In this role, you will combine strong technical and analytical skills to uncover opportunities and challenges, collaborating with skilled colleagues to achieve exceptional results and deliver meaningful impact for customers.
Responsibilities:
- Lead high-performing teams in product management
- Drive financial performance by identifying opportunities and executing strategies
- Collaborate effectively with cross-functional teams to success
- Manage stakeholders, provide excellent customer service, and build relationships
Requirements:
- More than 5 years of experience in product management
- Strong background in project management and risk mitigation
- Certificate IV or above in Business Management
What's in it for you?
- Vibrant community with regular events
- Flexible work arrangements, including working from home options
- Study support and professional membership reimbursement
- Employee discounts and income protection insurance
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