IT Service Delivery Professional

4 weeks ago


Melbourne, Victoria, Australia Technetics Full time
About the Opportunity

We are seeking a skilled IT Service Delivery Professional to join our team at Technetics Consulting, a leading MSP in the Infrastructure, Cloud Services, Security & Solutions space.

The successful candidate will be responsible for delivering high-quality customer service experiences while working in a highly motivated and collaborative Service Desk team.

Key Responsibilities:
  • Deliver exceptional customer service experiences while working in a dynamic Service Desk environment
  • Manage and resolve client incidents and requests to meet required SLAs, working from a queue and assigned tickets
  • Adhere to Incident, Problem, and Change Management processes as per company customer standards (ITIL Framework)
  • Maintain technical documentation and knowledge base for customer environments
  • Provide after-hours on-call assistance and/or escalation on a rotating basis
Required Skills and Qualifications:
  • Strong understanding of IT service management principles and practices
  • Excellent communication and interpersonal skills
  • Minimum 2-3 years' experience in a similar role
  • Tertiary qualification and current industry certifications
  • ITIL Foundations certification (highly desirable)
  • Australian Citizenship/Permanent Resident mandatory
Benefits:
  • Competitive salary package
  • Exposure to the latest technologies
  • Hybrid working environment with flexibility
  • Professional and inclusive company culture
  • Sponsored training and career development opportunities

Estimated Salary: $90,000 - $120,000 per annum, depending on experience.



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