Regional Business Growth Specialist

About Us
At our organization, you can build a career with exceptional growth potential within a culture of purpose and belonging. We offer a place where you'll be doing work that really matters.

Job Description:
We are looking for an Assistant Relationship Manager to support Senior Relationship Managers in providing value to customers across various channels in each regional market. The successful candidate will play a key role in managing and growing our portfolio of business customers and be a key part of the customer's relationship.

Responsibilities:
- Work with the Senior Relationship Manager to manage relationships with customers within their assigned portfolio tier.
- Attend to client queries, ensuring all queries are responded to in a timely and professional manner and in keeping with established service standards.
- Assist the Senior Relationship Manager with administration of the customer portfolio ensuring all documentation and customer files are maintained in accordance with our policies and procedures.
- Extract and analyse financial statements, cash flow forecasts and other complex financial reports, providing accurate assessments.
- Identify an acceptable level of lending risk, in line with our Risk Appetite Statement, and to maximise profit from that transaction.
- Support and demonstrate a risk management culture in line with our values.
- Proactive identification and escalation of risks and issues related to your role responsibilities.
- Comply with our complaint resolution process to resolve the matter, maintain our high service standards and mitigate further risks / losses.
- Build strong and genuine relationships with key stakeholders and work collaboratively to drive a one team approach ensuring effective support and service delivery and achieving customer and business needs.
- Contribute to developing a positive and proactive Safety and Wellbeing culture including meeting all safety and wellbeing compliance requirements.
- Engage in initiatives and opportunities to continuously build skills, knowledge and capability.

Required Skills and Qualifications:
- A genuine desire to live and work regionally and establish or grow your connection to regional areas.
- Demonstrated experience in roles requiring growth and retention of a customer base.
- Strong interpersonal skills - using appropriate behavioural styles to develop relationships and influence others.
- Strong communication - a demonstrated ability to convey and explain information, coherently and confidently.
- Strong analytical skills and attention to detail.
- Ability to make effective decisions in a timely manner.
- Commercial acumen - ability to recognise and implement business strategies to drive profitable growth, customer acquisition, customer experience and sales productivity.
- Negotiation skills – exploring opportunities with a view to mutual benefit and acceptance.
- Financial skills – some understanding and application of pricing, margin, expense management, and profitability principles.
- Planning and organising skills – establishing a process to complete goals (either personal or for others) and allocating appropriate resources to achieve such goals.

Benefits:
We offer a range of benefits and support resources so you can create a healthy work-life balance, helping you bring your best every day. We also provide tools that enable remote work to support flexible work arrangements whenever possible. Being part of our organization opens a world of exceptional growth opportunities, across our organization as well as the many divisions within the ANZ Group which operates in almost 30 markets across the globe.

Others:
We welcome applications from everyone and invite you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.