Customer Service Professional

6 days ago


Newcastle, New South Wales, Australia Commonwealth Bank Full time
Job Overview

We are seeking an experienced customer service professional to join our team as a Customer Banking Specialist Relief in our Branch. This role will involve delivering exceptional customer experiences that matter.

About Us

As the public face of Commonwealth Bank, the Retail Banking Services (RBS) team delivers a seamless banking experience to over 10 million personal and small business customers. We've been serving our local communities for over 100 years, with market-leading products, services and technology.

Key Responsibilities
  • Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice
  • Support customers with enquiries, maintenance on accounts and process applications for credit products
  • Complete Financial Health Checks to assess customers' financial needs and identify any changes
Requirements
  • Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality
  • Excellent communication skills & the ability to articulate financial terms in a clear way
  • The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do
Benefits

As the Customer Banking Specialist Relief in our Branch, you'll positively impact our customers' lives and be there for them when they need us. Working with us means you'll have opportunities to grow your career and make a real difference in people's lives.



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