Customer Service Representative IT
6 days ago
Our Team
We're a team of dedicated professionals who share a common goal: to deliver excellent customer service and support to Transport employees. We're passionate about making a difference in the lives of people and communities across NSW.
We believe in creating a diverse, inclusive and flexible workforce, which reflects the community and the customers we serve.
Our organization – Transport for NSW – is comprised of nine integrated divisions that focus on achieving community outcomes for the greater good and on putting our customers at the centre and our people at the heart of everything we do.
The Corporate IT team provides and supports quality and secure technology solutions that enhance the experience of our clients across the Transport cluster.
Job Summary
We're seeking an experienced IT Customer Support Officer to join our team. The successful candidate will provide face-to-face end-user support to Transport employees, promote and guide clients on how to follow processes and provide technical support for IT issues.
Key Accountabilities
- Deliver high-quality customer service and technical support to clients
- Identify and escalate potential issues to ensure timely resolution
- Collaborate with other teams to resolve complex issues
- Maintain accurate records of incidents and requests
Requirements
- 2+ years' experience in a customer-facing role
- Proven technical skills and knowledge of IT systems and software
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
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