Customer Service Representative IT

6 days ago


Newcastle, New South Wales, Australia Powerdata Group Consulting Full time

Our Team

We're a team of dedicated professionals who share a common goal: to deliver excellent customer service and support to Transport employees. We're passionate about making a difference in the lives of people and communities across NSW.

We believe in creating a diverse, inclusive and flexible workforce, which reflects the community and the customers we serve.

Our organization – Transport for NSW – is comprised of nine integrated divisions that focus on achieving community outcomes for the greater good and on putting our customers at the centre and our people at the heart of everything we do.

The Corporate IT team provides and supports quality and secure technology solutions that enhance the experience of our clients across the Transport cluster.

Job Summary

We're seeking an experienced IT Customer Support Officer to join our team. The successful candidate will provide face-to-face end-user support to Transport employees, promote and guide clients on how to follow processes and provide technical support for IT issues.

Key Accountabilities

  1. Deliver high-quality customer service and technical support to clients
  2. Identify and escalate potential issues to ensure timely resolution
  3. Collaborate with other teams to resolve complex issues
  4. Maintain accurate records of incidents and requests

Requirements

  1. 2+ years' experience in a customer-facing role
  2. Proven technical skills and knowledge of IT systems and software
  3. Excellent communication and interpersonal skills
  4. Ability to work in a fast-paced environment


  • Newcastle, New South Wales, Australia Catholic Education Diocese of Rockhampton Part time

    Job OverviewWe are seeking an experienced and enthusiastic Customer Service Representative to join our Museums, Archive Library and Learning (MALL) Service Unit.The ideal candidate will have excellent communication skills and the ability to provide exceptional customer service experiences across various channels.This role involves acting as a Shift...


  • Newcastle, New South Wales, Australia Reece Full time

    At Reece, we are committed to providing exceptional customer service and support to our customers. As a Customer Service Representative - Trade Counter, you will play a vital role in ensuring that customers receive accurate information about our products and services.Your primary responsibility will be to respond to customer inquiries, resolve issues...


  • Newcastle, New South Wales, Australia Powerdata Group Consulting Full time

    Job Title: Customer Care RepresentativeJob Summary:We are seeking a highly motivated Customer Care Representative to join our team at Powerdata Group Consulting. The successful candidate will provide exceptional customer service to our clients across NSW, utilizing their knowledge of software and hardware technologies.Key Accountabilities:Provide excellent...


  • Newcastle, New South Wales, Australia MERCURE IT Part time

    We are seeking a passionate and driven individual to fill our Part Time Hotel All-Rounder role at Mercure Newcastle.As a key member of our team, you will be responsible for delivering outstanding service to our guests, ensuring they have an unforgettable experience.Key Features:Flexible shift work in Food & Beverage and Front Desk.Ongoing training and...


  • Newcastle, New South Wales, Australia Blackwood & Son Pty Full time

    Customer Care Consultant RoleThis dynamic opportunity enables you to leverage your customer-focused mindset to deliver exceptional service and drive business outcomes. We are seeking a skilled Customer Care Consultant to join our Newcastle team, where you will proactively address customer inquiries, resolve issues, and enhance the overall customer...


  • Newcastle, New South Wales, Australia Telstra Full time

    OverviewTelstra is a leading telecommunications company committed to building a connected future where everyone can thrive. Our Retail Stores are at the forefront of this vision, providing exceptional customer service and cutting-edge solutions to our customers.


  • Newcastle, New South Wales, Australia EML Group Full time

    EML Group is a leading provider of Workers Compensation and Personal Injury Claims Management services. Our goal is to empower injured workers through ongoing support during their return-to-work journey.We foster a collaborative culture that allows for growth and investment in our employees, ensuring a long-term career at EML Group.The role of Claims Advisor...


  • Newcastle, New South Wales, Australia Linfox Armaguard Pty Ltd Full time

    We are seeking a Field Service Representative to join our team at Linfox Armaguard Group. As a Field Service Representative, you will be responsible for delivering high-quality field services, including maintenance, repairs, and installations of cash management systems.ResponsibilitiesDeliver high-quality field services, including maintenance, repairs, and...


  • Newcastle, New South Wales, Australia Laverty Pathology Full time

    Laverty Pathology is committed to delivering exceptional patient care and experiences through our team of dedicated professionals.We are currently seeking a Patient Service Representative to join our team, who will be responsible for collecting blood and coordinating specimen samples from patients.Key responsibilities of the role include:Providing...


  • Newcastle, New South Wales, Australia Telstra Part time

    As a Retail Sales Consultant at Telstra, you will be passionate about providing exceptional customer service to our clients.About the RoleThis is an exciting opportunity for a tech-savvy individual who is driven by delivering outstanding results and building strong relationships with customers. You will work in a fast-paced retail environment where no two...


  • Newcastle, New South Wales, Australia Powerdata Group Consulting Full time

    Job DescriptionAre you a tech enthusiast looking for a challenging and rewarding career? Do you have excellent communication and problem-solving skills? If so, we want to hear from you!We're currently seeking an experienced IT Customer Support Officer to join our team at Powerdata Group Consulting. As a key member of our team, you will be responsible for...


  • Newcastle, New South Wales, Australia MERCURE IT Part time

    Mercure Newcastle is looking for a dynamic and customer-focused individual to join their Part Time Hotel All-Rounder team.The ideal candidate will have excellent communication skills and be able to deliver service excellence from check-in to check-out and everywhere in between.Key Responsibilities:Deliver exceptional service to guests, often being the first...


  • Newcastle, New South Wales, Australia ClearCompany Part time

    ClearCompany invites applications for a Part Time Hotel All-Rounder to join their vibrant team in Newcastle.Main Duties:Be the face of ClearCompany, delivering exceptional customer service and creating memorable experiences for guestsWork collaboratively with colleagues to achieve team goals and objectivesStay organized and manage competing priorities in a...


  • Newcastle, New South Wales, Australia Blackwood & Son Pty Full time

    Retail Customer Service RepresentativeWe are seeking an experienced Customer Care Consultant to join our Newcastle office. As a valued member of our team, you will have the opportunity to grow professionally, working alongside a talented group of individuals who share your passion for delivering exceptional customer service.Your primary responsibilities will...

  • Sales Representative

    10 hours ago


    Newcastle, New South Wales, Australia Meadow Industries Pty Ltd Full time

    About the OpportunityDue to consistent growth across our business, we now have an exciting opportunity available for a highly driven Sales Representative to join our team.Reporting to the General Manager, this role will see you utilising your networks and business development capabilities to drive new business growth and servicing existing customers.Your...


  • Newcastle, New South Wales, Australia Commonwealth Bank Full time

    Job OverviewWe are seeking an experienced customer service professional to join our team as a Customer Banking Specialist Relief in our Branch. This role will involve delivering exceptional customer experiences that matter.About UsAs the public face of Commonwealth Bank, the Retail Banking Services (RBS) team delivers a seamless banking experience to over 10...

  • Sales Representative

    10 hours ago


    Newcastle, New South Wales, Australia Rebuild Relief Full time

    Here at Rebuild Relief we are looking for an experienced Sales Representative / Roof Inspector to grow with the company servicing the Newcastle region.We have a unique service that has our sales team 'selling' a service, making a REAL difference to everyday families.This exhilarating position provides limitless chances for both professional and personal...


  • Newcastle, New South Wales, Australia Australian National University Full time

    About Our CompanyThe Wests Group Australia is committed to delivering exceptional experiences for our members and guests. We strive to create a workplace culture that values diversity, inclusion, and teamwork.We believe in investing in our people and offering opportunities for growth and development. Our comprehensive benefits package includes flexible work...


  • Newcastle, New South Wales, Australia Randstad Full time

    Newcastle CBD (Watt Street)$35.22 per hour + superASAP – 27/06/2025We're seeking a 5 x Customer Service Administrators to join a State Government organisation on a full-time temporary contract until the end of June. (potential for extension)In this role you will provide essential administrative and billing support, ensuring accurate record-keeping and...


  • Newcastle, New South Wales, Australia Corrib Oil Part time

    Job OverviewWe are seeking a highly motivated and experienced Deli Assistant to join our team at Corrib Oil. As a key member of our retail operations, you will be responsible for preparing and serving high-quality food in an efficient manner.Main ResponsibilitiesPrepare and serve food products according to company standards.Maintain effective stock...