Forex Support Team Lead

1 month ago


Sydney, New South Wales, Australia EBR Full time
Forex Support Team Lead

Join EBR, a rapidly expanding Australian financial services firm, and be part of a team that provides online forex trading to retail and institutional clients worldwide.

Key Responsibilities:

  • Process account openings efficiently
  • Handle client deposits and withdrawals in a timely manner
  • Respond promptly to client queries via live chat, email, or phone
  • Answer inbound phone calls, identify client needs, and direct queries accordingly
  • Maintain a friendly, professional, and helpful attitude towards clients at all times

Requirements:

  • At least 3 years of experience in CFD and margin FX sector with 1 year in an equivalent Supervisor role
  • Understanding of foreign exchange, commodities, options, and money market financial transactions
  • Great attention to detail
  • Decision-making skills in a fast-paced work environment
  • Can-do attitude from a team player
  • Willingness to actively gain product and systems knowledge
  • Professional communication and phone skills
  • Excellent adaptation to changes and unexpected events
  • Trading background and confidence in using MT4 platform and MetaQuotes suite of apps

Benefits:

  • Competitive rate of pay
  • Full training provided for successful candidates
  • Opportunity to join a fast-growing and reputable financial services company

EBR guarantees confidentiality for all applications and meets with candidates before submitting details to clients. Applicant resumes will not be passed to third parties without prior consent.



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