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Strategic Customer Integration Specialist
2 weeks ago
We are seeking a dedicated professional to serve as a trusted advisor and key contact for customer integrations across our products and services.
This role will be responsible for ensuring the successful implementation, usage, and operations of our Enterprise Solution Product suite. The incumbent must be comfortable with technical discussions and working collaboratively across the organization.
The Technical Account Manager will assist in all aspects of day-to-day servicing of customers for our hosted digital asset management solution and publicity distribution, API, and other delivery mechanisms, platform tools, and new technical solutions.
Activities include onboarding, client training, and ongoing maintenance and operational support. This role is also responsible for having an ongoing post-sales customer relationship to ensure adoption and use of our Enterprise Solution products.
Key Responsibilities- Serve as a primary point of contact for customer integrations and provide expert guidance on the effective use of our products and services.
- Act as a customer advocate to improve the use of our products in customer workflows and drive business goals.
- Maintain technical, integration, and operational domain expertise to stay up-to-date on the evolution of our Enterprise Solutions.
- Partner with our product teams to provide insights and identify barriers to adoption and work with product teams to help identify new functional, programmatic, or improved processes to improve adoption and use.
- Drive strong adoption and retention of products and tools by customers through training, ongoing support, and upselling.
- Promote standardization to support long-term scale of the enterprise products and operations.
- Identify and proactively handle risk areas, scope, and customer expectations that could impact successful onboarding and renewals.
- Reports and tracks system issues and feature requests. Liaise with development team and product managers through established channels. Report status and resolution to clients.
- Oversee client utilization of the product, provide reporting and trend activity feedback to demonstrate value, proactively seek to embed the product within the client business areas, and expand usage organically.
- Desired 1-3 years proven experience in a related field, ideally in a client success, customer success, or technical role.
- Enterprise product consulting and integration experience, understanding of industry-standard methodologies, implementation experience with enterprise platforms.
- Experience with key areas of customer enterprise workflows, including integration technologies, access control & security, and asset and metadata management.
- Shown ability to interact with all levels of an organization with technical and non-technical customers and partners.
- Strong aptitude in communicating sophisticated business and technical concepts.
- A passion for continued education in new technologies and functionality, as well as to be involved in projects that push the capabilities of existing technologies.
- Ability to collaborate with a variety of teams while also being able to work independently as a self-starter on an as-needed basis.
- Excellent interpersonal, problem-solving, and time leadership skills and the ability to maintain a professional attitude even under stressful situations.
- Bachelor's degree in Computer Science, Software Engineering, Business, and/or previous experience in a similar role is preferred.
- Familiarity with DAM or SaaS solutions, image licensing, metadata, API integrations, working with product teams, and software development is preferred.
- Intermediate to advanced Excel and PowerPoint skills are preferred.
- Experience in technical product solution selling or technical client-facing integrations is preferred.
- Proficiency in English and one or more of the following languages is a plus; Chinese, French, German, Italian, Japanese, or Spanish.
We believe in the power of visuals to move the world. Our company fosters a collaborative and supportive environment that prioritizes delivering results efficiently and using time wisely, so that all employees can achieve balance between commitments to the company and health and well-being in our lives.
At our company, we prioritize staying connected in our hybrid-working world and encourage participation in global morale events and local gatherings, as well as finding community in one or more of our Employee Resource Groups.
Learning about our business is paramount, and our open and transparent culture means you'll have direct access to experts and senior leaders via open forums, all-hands meetings, and content hours.
Getty Images believes that diversity is critical to our success in moving the world and is committed to creating an inclusive, mutually respectful environment that celebrates diversity.
We seek to hire based on merit, competence, performance, and business needs. Getty Images is an equal opportunity employer.
