Night Operations Leader

1 week ago

Melbourne, Victoria, Australia beBeeManager Full time $60,000 - $100,000
Job Overview:Serves as the property manager on duty and directs all property operations during the overnight shift. 
  • Oversees night operation in absence of Front Office Manager and the leadership team, accounts for late night arrivals and settling accounts for early departures.
  • Works closely with the finance team to reconcile audits done by AM/PM.
  • Monitors and ensures compliance with all guidelines to operations.
  • Ensures supervisors maintain adequate levels of department supplies.
  • Ensures employees are working in a safe environment.
  • Manages all period-end inventories.
  • Directs, monitors, and assists all overnight staff.
  • Ensures guest tracking scores and employee opinion survey goals are achieved.
Supporting Profitability and Revenue Goals:Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
  • Assists in the response and resolution of all guest issues received directly from guests or from Guest Relations.
  • Monitors that the supervisor is researching/processing all chargebacks and rebates on a timely basis.
  • Administers plans and actions to keep chargebacks and rebates to a minimum.
  • Ensures all employees are adhering to proper cash handling procedures and monitors overage/shortages.
  • Works with the leadership team of the property to identify and implement action plans to prevent the reoccurrence of guest issues.
Employee Benefits:
  • The best hotel training opportunities produced independently by The Ritz-Carlton Melbourne and internationally recognized training programs by Marriott International.
  • Access to Marriott's award-winning Live Fully Rewards Program.
  • Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends.
  • Discounts on food & beverage across all our hotels.
  • Recognition programs to keep you motivated.
  • Wellbeing & mindfulness programs to ensure you stay healthy.
  • Employee Assistance Program.
  • Dry cleaning or work clothes.

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