Operations Manager

4 weeks ago

Alexandria, Australia coles Full time

{"h1": "Lead the Way Forward", "p": "At Coles Group, we're launching two automated Customer Fulfilment Centres (CFCs) in Melbourne and Sydney. As our Spoke site ramps up in NSW, we have an opportunity for experienced Team Managers to join the team.

As a Team Manager, you'll lead and manage the success of your Spoke through go live and ongoing operations. You will be leading a team of customer delivery drivers through last mile operation and support your team in achieving goals for safety, customer experience, cost, fulfilment, and delivery.

You will also be instrumental in ensuring the yard is functional and safe and set up for success. In addition, collaborate with CFC team to achieve safe and optimal operational flow across a range of departments and also support in achieving department budgets and implement improvements to operational DILOs, processes and safe working practice

Key Responsibilities:

* Lead a high-performance team
* Create and drive a high-performance culture and positive work environment
* Oversee and drive a highly customer-focused culture across Spoke inbound, dispatch, dekit, operations
* Collaborate and influence key stakeholders across central operations and transformation teams to ensure change strategy alignment
* Execute the strategy implementation plan
* Ensure processes, controls, DILO's and Ways of Working are operationalised
* Oversee problem solving for operational and Last Mile issues
* Find ways to support continuous improvement initiatives
* Act as a role model and advocate, ensure that business activities and team members adhere to the organization's HS&W policies & procedures
* Lead a positive relationship with the site and local union delegates
* Partner with the Labour Planning team to ensure that areas of responsibility are compliant to all applicable Enterprise Bargaining Agreement (EBA) requirements.

Requirements:

* 3-5 years of management experience in last mile and transport / logistics cross-dock operations, with accountability for driving safety, financial & operational performance
* Experience working within complex industrial relations frameworks
* Have a passion for people, engaging teams and developing team members
* Experience in driving a culture of customer focus, continuous improvement & organisational change management
* Experience in relevant vehicle compliance and safety frameworks, including fatigue management and COR
* Tertiary qualification in a relevant discipline
* Strong people leadership capabilities
* Ability to influence & communicate with senior leaders across Coles within the site
* Ability to work within complex industrial relations frameworks

If you're a passionate Team Manager looking to lead the way forward, we'd love to hear from you"}

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