Payroll Support Specialist

3 weeks ago


Sydney, New South Wales, Australia Employment Hero Full time

Estimated salary: AU$80,000 - AU$110,000 per annum

Company Overview

Employment Hero is a leading Australian company that provides innovative HR and payroll solutions to businesses. We are committed to delivering exceptional customer experiences and driving growth in the industry.

Job Description

This role is within our Customer Experience team, where you will work closely with clients to ensure their continued support and success after implementing our product. Your primary responsibility will be to provide timely and effective support to clients, responding to their queries and resolving issues related to the Employment Hero Platform.

You will also collaborate with the wider squad and support team to provide best practice system use and education to all our customers. Additionally, you will analyse and understand product functionality across the platform and logic in detail, testing in platforms to identify user error/system logic and related root causes.

Your tasks will include conducting/triaging customer support issues and assigning them to the appropriate team or resolving where possible. You will also take on client and team payroll escalations for our customers, assist with requirements gathering to run post mortems, and run internal support team workshops.

Furthermore, you will escalate issues related to bugs or product logic/functionality concerns as necessary, in collaboration with Seniors/Team Leads and the Product Team. Working with customers across multiple channels (email, chat, phone, screen share) to understand their organisational workflow and how the platform can support them to maximise their people processes.

Managing Problem Tickets with urgency and collaborating with key stakeholders to resolve as quickly as possible. Leveraging ZenDesk, Salesforce and other internal tools for maintaining records, ticket investigations and referencing customer interactions, transactions, comments, and complaints in accordance with service level agreements (SLAs).



  • Sydney, New South Wales, Australia Australian Red Cross Full time

    About the RoleAustralia's leading humanitarian organization, Australian Red Cross, is seeking a Senior Specialist – Payroll Integration and Compliance to join their team. As a key member of the payroll department, you will be responsible for ensuring seamless integration and compliance with evolving regulations.The ideal candidate will have substantial...


  • Sydney, New South Wales, Australia Aveo Full time

    OverviewThis is a unique opportunity to work with one of the leading companies in Australia, Aveo, with a rapidly growing team. The role involves working closely with the Group Manager - Payroll Services to create and sustain a high level of assistance with the processing of the Company's payroll and Human Resources practices.The RoleAs a Payroll Specialist...


  • Sydney, New South Wales, Australia Aveo Full time

    Aveo is seeking a highly skilled Payroll and Human Resources Specialist to join their team in Australia. As a key member of the financial operations department, you will play a vital role in ensuring the smooth operation of the company's payroll and human resources practices.The successful candidate will have a minimum of 3 years' experience in a high-volume...


  • Sydney, New South Wales, Australia Employment Hero Full time

    Employment Hero, a leading company in Australia, is seeking an Australian Payroll Specialist to join their Customer Experience team.Role OverviewThe Australian Payroll Specialist will be responsible for supporting customers after they 'go-live' by walking them through updates needed or how to troubleshoot in various ways, such as award interpretation and...


  • Sydney, New South Wales, Australia Canva Full time

    Job DescriptionIn this 12-month fixed-term contract role, you'll be responsible for owning end-to-end payroll processes for selected APAC countries, ensuring accuracy, compliance, and timeliness. This includes taking ownership of payroll processing for selected APAC countries, managing compliance filings with government agencies, and identifying...


  • Sydney, New South Wales, Australia Australian Red Cross Full time

    Job DescriptionAustralian Red Cross is committed to delivering exceptional services to the community, and we are seeking a highly skilled Payroll Integration and Compliance Specialist to join our team.This is an exciting opportunity to work with a leading humanitarian organization, utilizing your expertise in payroll management to drive business improvement...

  • Financial Controller

    2 months ago


    Sydney, New South Wales, Australia SafetyCulture Full time

    **About the Role**SafetyCulture is seeking an experienced Finance Manager to lead our payroll operations and ensure timely completion of accounting month-end deliverables. As a key member of our finance team, you will be responsible for overseeing end-to-end payroll processing for 700+ employees, reporting and paying payroll obligations, and ensuring...


  • Sydney, New South Wales, Australia Ametz Community Care Full time

    Job SummaryAmetz Community Care seeks a detail-oriented Accounting and Financial Support Specialist to support the financial operations of our organization. The ideal candidate will have strong attention to detail, excellent organizational skills, and proficiency in Microsoft Office Suite, particularly Excel.About the RoleSupport the preparation and...


  • Sydney, New South Wales, Australia Amazon Full time

    We are looking for a talented Payroll Operations Manager to join our team in Australia. As a key member of our payroll financial operations team, you will play a critical role in driving the innovation needed to deliver a world-class payroll service that meets the needs of our people and our diverse range of stakeholders.In this pivotal role, you will manage...


  • Sydney, New South Wales, Australia Amazon Full time

    Amazon is seeking an experienced Payroll Operations Manager to join our dynamic Global Payroll Financial Operations team in Australia. As a key member of our team, you will play a critical role in driving the innovation needed to deliver a world-class payroll service that meets the needs of our people and our diverse range of stakeholders.In this pivotal...


  • Sydney, New South Wales, Australia Employment Hero Full time

    Estimated salary: AU$80,000 - AU$110,000 per annumRole OverviewWe are seeking an experienced Payroll Support Consultant to join our Customer Experience team at Employment Hero. As a key member of our team, you will play a crucial role in ensuring the success of our clients by providing expert support and guidance on our payroll solutions.Your primary...


  • Sydney, New South Wales, Australia Ugl Full time

    Job SummaryWe are seeking a skilled Compensation Claims Specialist to join our team in supporting injured workers and managing compensation claims across our national operations.About the RoleThis is a 12-month max term part-time role, working 4 days per week. You will work closely with our Injury Management team, Payroll, and site Payroll staff, as well as...


  • Sydney, New South Wales, Australia Canva Full time

    Company OverviewCanva is a leading design and technology company that empowers everyone to create anything they can imagine.We're on a mission to make a lasting impact by designing a world where anyone can design anything. Behind the scenes, our payroll team plays a crucial role in ensuring our employees are supported and paid accurately and on time.


  • Sydney, New South Wales, Australia Amazon Full time

    Amazon is seeking a highly experienced Payroll Operations Manager to join its dynamic Global Payroll Financial Operations team in Australia. In this pivotal role, you will drive cutting-edge payroll solutions that enable our diverse workforce to be paid accurately and on time, every time.The ideal candidate will have extensive knowledge of Australian payroll...


  • Sydney, New South Wales, Australia Cuscal Limited Full time

    About the RoleThis is a key opportunity to join Cuscal Limited, a leading Australian company, as a Senior Financial Systems Specialist.We are seeking an experienced professional to support the delivery of key initiatives within our Finance and Data function. Your role will be to maintain the operating effectiveness of assigned finance systems and reports to...


  • Sydney, New South Wales, Australia Australian Red Cross Full time

    Role OverviewWe are seeking an experienced Payroll Integration and Compliance Specialist to join our team at Australian Red Cross.In this role, you will be responsible for reviewing and ensuring end-to-end payroll processes meet compliance standards. You will also document current and future state end-to-end process and identify process controls and changes...


  • Sydney, New South Wales, Australia Huisong Pharmaceuticals Full time

    About Huisong PharmaceuticalsFounded in 1998, Huisong Pharmaceuticals is a global operation specializing in the R&D and manufacturing of premium-quality natural ingredients for world-leading companies. Our product portfolio includes natural products and ingredients, driven by our core values of 'Nature, Health, Science.'Job Summary:We are seeking an...


  • Sydney, New South Wales, Australia NSW Government Full time

    Job Overview">The NSW Government is seeking an Administrative Support Specialist to join our Shared Services team as part of the Aboriginal Trainee Program.">About the Role">We are looking for a motivated and enthusiastic individual to rotate through 2-to-3 transactional processing areas over a 12 month period. In this role, you will undertake entry level...


  • Sydney, New South Wales, Australia FloQast Full time

    We are looking for an Accounting Solution Specialist to empower our direct sales team by providing product and accounting expertise. The successful candidate will be responsible for demoing our accounting solutions to prospects and existing clients.Key Skills and Qualifications:Minimum 3-5 years industry accounting experience, with consistent involvement...


  • Sydney, New South Wales, Australia Suncorp Group Full time

    Suncorp Group, a leading general insurer, is seeking an experienced Insurance Law Specialist to join their team. This role offers an exciting opportunity for a skilled lawyer to provide high-quality legal advice and guidance on complex regulatory matters.As an Insurance Law Specialist, you will be responsible for reviewing, drafting, and advising on...