Senior Payroll Operations Manager

4 weeks ago


Sydney, New South Wales, Australia Employment Hero Full time

Estimated salary: AU$80,000 - AU$110,000 per annum

Role Overview

We are seeking an experienced Payroll Support Consultant to join our Customer Experience team at Employment Hero. As a key member of our team, you will play a crucial role in ensuring the success of our clients by providing expert support and guidance on our payroll solutions.

Your primary responsibility will be to respond to client queries and resolve issues related to the Employment Hero Platform in a timely manner. This will involve working closely with clients to understand their organisational workflow and how our platform can support them to maximise their people processes.

In addition to providing direct support to clients, you will also collaborate with the wider squad and support team to develop and deliver training programs and resources to enhance the skills and knowledge of our customers.

You will have the opportunity to work with a range of clients across various industries, helping them to navigate the complexities of payroll management and ensuring compliance with relevant laws and regulations.

We are looking for someone with strong analytical and problem-solving skills, who is able to work independently and as part of a team. You should have excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues alike.

Australian Payroll knowledge and industry experience are essential for this role, as well as previous experience in setting up, implementing and/or administrating payroll systems (knowledge of EH Payroll/KeyPay is a plus).

We offer a competitive salary package, including opportunities for career development and professional growth. If you are passionate about delivering exceptional customer experiences and want to be part of a dynamic and innovative team, please apply today.

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