HR Service Delivery Specialist

Job Overview

The ideal candidate will serve as a key contact point for HR enquiries and provide expert advice to employees.

Key Responsibilities:

• \
• Act as primary point of contact for HR queries and offer high-quality guidance;\
• Collaborate with the HR team to manage competing priorities and adjust tasks accordingly;\
• Respond promptly to employee inquiries regarding leave, policies, and procedures;\
• Perform daily record-keeping duties, including new hires, departures, and updates to HRIS and payroll systems;\
• Ensure seamless communication among employees, management, and stakeholders;\
• Conduct thorough research and analysis to resolve complex HR issues;\
• Develop and maintain accurate records of employee information;\
• Prepare and present reports on HR metrics and trends;\
• Monitor and enhance HR processes to improve efficiency and productivity;\
• Identify areas for improvement and implement strategic initiatives;\
• Build strong relationships with internal stakeholders to foster a positive work environment;\
• Work collaboratively with cross-functional teams to achieve organizational goals;\
• Remain up-to-date with relevant industry developments and best practices;\
• Comply with all relevant laws, regulations, and company policies;\
• Participate in training and professional development opportunities to advance skills and knowledge;\
• Contribute to a culture of inclusivity, respect, and open communication;\
• Support the organization's mission, values, and goals through dedicated service.\
  • \
  • Human Resources Management\
  • Employee Relations\
  • Communication\
  • Analysis\
  • Problem-Solving\
  • Record-Keeping\
  • Reporting\
  • Process Improvement\
  • Relationship-Building\
  • Cross-Functional Collaboration\
  • Professional Development\
  • Inclusivity and Respect\
  • Strategic Thinking\\[

Requirements:

Applicants should possess the following qualifications and experience:

Qualifications:

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• Relevant tertiary qualification in human resources or related field;\
• Postgraduate degree or certification in human resources preferred but not essential;\
• Proven track record of delivering excellent HR services in a similar role;\
• Excellent communication, interpersonal, and problem-solving skills;\
• Ability to work effectively in a fast-paced environment;\
• Strong analytical and technical skills, including proficiency in Microsoft Office and HRIS platforms;\
• Capacity to develop and implement effective HR strategies;\
• Experience working with diverse groups and promoting inclusive workplace culture;\
• Ability to travel occasionally (optional).\
  • \
  • Human Resources\
  • Communication\
  • Problem-Solving\
  • Analytical Skills\
  • Technical Skills\
  • Interpersonal Skills\
  • Leadership\
  • Travel\

What We Offer:

The organization offers a competitive salary package and benefits that include:

Benefits:

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• Salary: Competitive remuneration package;\
• Leave: Generous paid annual leave and public holidays;\
• Professional Development: Opportunities for training and professional growth;\
• Wellness Program: Access to employee wellness program;\
• Recognition: Awards and recognition programs for outstanding performance.\
  • \
  • Compensation\
  • Leave\
  • Professional Development\
  • Wellness Program\
  • Recognition\

About Us:

This national Not-for-Profit organization is committed to serving vulnerable individuals and communities. We strive to create a just and compassionate society by fostering a culture of love, respect, justice, hope, and joy. Our people share a common understanding of how we behave towards each other, our clients, supporters, and those who interact with us through our work. We value diversity, equity, and inclusion, and promote these principles in everything we do.