Senior Banking Advisor

5 days ago


Taylors Lakes, Victoria, Australia Australia and New Zealand Banking Group Limited (ANZ) Full time
About the Role

As a Banking Consultant at ANZ, you will be responsible for providing our customers with a seamless branch experience by meeting each customer's end-to-end banking needs. This includes transaction activities, needs-based conversations, and educating them on digital solutions.

You will be part of a collaborative team and act as a role model and peer coach to deliver the best possible customer experience. Your goal is to contribute to a significant uplift in customer engagement and advocacy, creating real customer value.

Key Responsibilities
  • Provide customers with a seamless branch experience through transaction activities, needs-based conversations, and educating them on digital solutions.
  • Act as a role model and peer coach to deliver the best possible customer experience.
  • Contribute to a significant uplift in customer engagement and advocacy, and create real customer value.
  • Actively participate in and support bank programs and initiatives.
  • Take responsibility to 'know your customer' from a risk perspective.
  • Ensure compliance with ANZ and branch policies and procedures.
What You'll Bring

To succeed in this role, you will ideally bring:

  • Exceptional customer focus - retail experience is an advantage.
  • Experience in being a user and promoter of technology - working knowledge in using different digital channels is an advantage.
  • Ability to multi-task and highly adaptable to change and ambiguity.
  • Willingness to work in a collaborative team environment.
  • Sound understanding of compliance.
  • Excellent communication and interpersonal skills.
About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

Why Join Us

We offer a range of benefits, including flexible working arrangements and access to health and wellbeing services. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself.

The estimated annual salary for this role is $80,000 - $100,000 AUD.



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