Banking Consultant, Customer Experience Professional
3 days ago
About the Role
We're seeking a Financial Services Specialist to join our Branch Network Division, providing customers with a seamless banking experience. As a key member of our team, you will be responsible for meeting each customer's end-to-end banking needs, offering needs-based conversations, and educating them on digital solutions. Your role will involve acting as a role model and peer coach to deliver exceptional customer experiences.
Key Responsibilities:
- Provide customers with a seamless banking experience by meeting their end-to-end banking needs.
- Be part of a collaborative team, acting as a role model and peer coach to deliver exceptional customer experiences.
- Contribute to a significant uplift in customer engagement and advocacy, creating real customer value.
- Actively participate in and support bank programs and initiatives.
- Take responsibility to 'know your customer' from a risk perspective.
- Ensure compliance with ANZ and branch policies and procedures.
What We're Looking For:
- Exceptional customer focus, preferably with retail experience.
- Experience in being a user and promoter of technology, with working knowledge of different digital channels.
- Ability to multi-task and adapt to change and ambiguity.
- Willingness to work in a collaborative team environment.
- Sound understanding of compliance.
- Excellent communication and interpersonal skills.
About Us:
We're a diverse organization, committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, let us know how we can provide you with additional support.
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