Customer Experience Consultant

2 weeks ago

Brisbane, Queensland, Australia beBeeCustomerSolutions Full time $45,000 - $63,000

Role Overview

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We are seeking a skilled professional to join our team as a Customer Solutions Specialist. In this role, you will play a vital part in delivering exceptional customer service experiences in a dynamic inbound/outbound contact centre environment.

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Key Responsibilities

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  • Deliver exceptional customer service experiences through effective communication and interpersonal skills.">
  • Provide comprehensive information on government programs and processes with an in-depth knowledge base at your fingertips.">
  • Maintain a positive, empathetic, and professional approach in every interaction.">
  • Master complex enquiries, leveraging your in-depth knowledge and sharp problem-solving skills.">
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Requirements

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To be successful in this role, you will need:

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  • Excellent communication and interpersonal skills, with the ability to build rapport with customers.">
  • Strong problem-solving & critical thinking abilities to address customer queries effectively.">
  • A commitment to delivering impressive customer service experiences.">
  • Flexibility & adaptability to changing priorities in a fast-paced environment.">
  • Computer proficiency and a willingness to develop further.">
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What We Offer

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In return for your hard work and dedication, we offer:

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  • Financial & non-financial incentives - we celebrate & reward our team members as part of our high-performance culture.">
  • Career Growth - we move at pace, so do our team members when it comes to career progression & development.">
  • Health & Well-being - we care about more than just your work.">
  • Employee discounts - access to everyday savings.">
  • Employee Referral Program - we reward our employees for helping us find top talent.">
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About Us

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We are a global business with a diverse and inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds.

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How to Apply

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Click on 'Apply Now' to submit your application.

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