Customer Support Consultant

1 day ago

Brisbane, Queensland, Australia RPM Global Full time

About the Role

RPMGlobal is seeking a Customer Support Consultant to provide technical and functional support services for our data intelligence platform, MinVu. This is a permanent full-time role based in our Brisbane CBD headquarters.

The Customer Support Consultant will be responsible for investigating and resolving issues for our MinVu product. MinVu is mining management software that captures, validates, augments and normalises data, optimising reporting and analytics.

To achieve excellent customer outcomes, the Customer Support Consultant will be required to work directly with end users of these products and with various teams across our business.

Candidates with prior experience in RPM's MinVu software will be highly regarded.

Key Responsibilities

  • Data analysis and investigation of customer reporting and data sources
  • Effective communication with customers and colleagues throughout the ticket life-cycle.
  • Manage customer escalations in accordance with agreed SLAs and support agreements.
  • Monitor, prioritise and respond appropriately to all application support requests.
  • Maintain a central knowledge base of known support issues.
  • Maintain a high level of customer engagement and satisfaction.

About You

  • Provided customer services that exceed customer expectations.
  • SQL Server Management experience including MSSQL and T-SQL is favourable.
  • Knowledge of data analytic tools such as Excel, Power BI etc
  • Prior experience providing application support would be advantageous.
  • Exposure to the mining industry would be highly regarded.
  • ITIL Certifications and experience would be highly regarded.
  • Strong written and verbal command of English.
  • Legally entitled to work in Australia.

About RPM

RPMGlobal is the mining industry's leading advisory and consulting, enterprise technology and training provider and has been at theforefront of change and innovationin the mining industry for over 50 years.

We advancethe mining industry towards a safer, more efficient, and more sustainable future throughthe delivery ofinnovativesoftware solutions and deep domain mining expertise.Guided by our underlying principles ofmining expertise, innovation, and sustainability, we strive to create safer,more efficient andmore sustainable operations for our mining customers.

Our focus on providingadvanced mining advisory and consulting, enterprise technology and training across the mining lifecycle, enables us to guidecustomers through the current and emerging challenges the industry faces worldwide. This includes helpingthem meet the shift in social norms and consumer and investor ESGrelated expectations.

Please, no agencies or recruiters.

#J-18808-Ljbffr

  • Customer Support Consultant

    3 days ago

    Brisbane, Queensland, Australia RPMGlobal Full time $80,000 - $120,000 per year

    About the RoleRPMGlobal is seeking a Customer Support Consultant to provide technical and functional support services for our data intelligence platform, MinVu. This is a permanent full-time role based in our Brisbane CBD headquarters.The Customer Support Consultant will be responsible for investigating and resolving issues for our MinVu product. MinVu is...

  • Customer Support Consultant

    2 days ago

    Brisbane, Queensland, Australia Topdeck Travel Full time

    Position: Customer Support Consultant – Global TouringReporting to: Customer Sales Team LeaderLocation: Brisbane, AustraliaContract: Permanent, Full TimeThe Global Touring team inspires people through life-changing travel experiences.We're a group touring company, and through our brands Topdeck Travel and Back-Roads Touring, we are continuously developing...

  • Customer Support Consultant

    3 days ago

    Brisbane, Queensland, Australia Buscojobs Full time

    Position : Customer Support Consultant – Global TouringReporting to : Customer Sales Team LeaderLocation : Brisbane, AustraliaContract : Permanent, Full TimeThe Global Touring team inspires people through life-changing travel experiences. We're a group touring company, and through our brands, we are constantly developing our product range, driving growth...

  • Customer Support Consultant 15h Left

    1 day ago

    Brisbane, Queensland, Australia RPM Global Full time

    About the RoleRPMGlobal is seeking a Customer Support Consultant to provide technical and functional support services for our data intelligence platform, MinVu. This is a permanent full-time role based in our Brisbane CBD headquarters.The Customer Support Consultant will be responsible for investigating and resolving issues for our MinVu product. MinVu is...

  • Customer Claims Consultant

    1 day ago

    Brisbane, Queensland, Australia Auto & General Australia Full time

    Join to apply for the Customer Claims Consultant - Home role at Auto & General Australia1 month ago Be among the first 25 applicants Join to apply for the Customer Claims Consultant - Home role at Auto & General Australia Get AI-powered advice on this job and more exclusive features.Brief Description We need YOU To help us make a difference.At Auto &...

  • Customer Care Consultant

    2 days ago

    Brisbane, Queensland, Australia Blackwoods Full time

    Customer Care Consultant - Trade Store - Mt Isa QLDJoin to apply for the Customer Care Consultant - Trade Store - Mt Isa QLD role at BlackwoodsCustomer Care Consultant - Trade Store - Mt Isa QLD1 day ago Be among the first 25 applicantsJoin to apply for the Customer Care Consultant - Trade Store - Mt Isa QLD role at BlackwoodsYOUR OPPORTUNITYWe are looking...

  • Customer Consultant

    2 weeks ago

    Brisbane, Queensland, Australia Randstad Education Australia Full time

    Position Overview: Randstad is currently recruiting for multiple Customer Consultant positions with one of Australia's most reputable and trusted homegrown banks.In this role, you will assist customers via over the phone and digital messaging channels, delivering prompt, professional, and empathetic service.You'll provide exceptional support to both new and...

  • Customer Claims Consultant

    2 weeks ago

    Brisbane, Queensland, Australia Auto & General Australia Full time

    Join to apply for the Customer Claims Consultant - Home role at Auto & General Australia1 month ago Be among the first 25 applicantsJoin to apply for the Customer Claims Consultant - Home role at Auto & General AustraliaGet AI-powered advice on this job and more exclusive features.Brief DescriptionWe need YOU To help us make a difference.At Auto & General,...

  • Customer Claims Consultant

    3 days ago

    Brisbane, Queensland, Australia Auto & General Australia Full time

    Join to apply for the Customer Claims Consultant - Home role at Auto & General Australia1 month ago Be among the first 25 applicantsJoin to apply for the Customer Claims Consultant - Home role at Auto & General AustraliaGet AI-powered advice on this job and more exclusive features.Brief DescriptionWe need YOU To help us make a difference.At Auto & General,...

  • Customer Consultant

    1 day ago

    Brisbane, Queensland, Australia Buscojobs Full time

    Position Overview :Randstad is currently recruiting for multiple Customer Consultant positions with one of Australia's most reputable and trusted homegrown banks. In this role, you will assist customers via phone and digital messaging channels, delivering prompt, professional, and empathetic service. You'll provide exceptional support to both new and...