Senior Manager, Client Services and Computing Lead
1 month ago
About the Role
The Senior Manager, Client Services and Computing will lead a team of teams who are passionate about service delivery and providing innovative solutions to clients. This role requires constant involvement in continuous process improvement to match industry standards and innovations within the university.
Key Responsibilities
- Lead a service-oriented culture with teams to deliver services aligned to Charles Sturt's goals and strategic plan.
- Accountability for Tier 1 and Tier 2 Information Technology support and processes, including procurement and provisioning of IT equipment for staff and teaching spaces.
- Initiate, lead and promote customer-focused support services in a distributed IT environment with a large user base.
About You
- Extensive experience in managing, motivating and leading a team, building cohesion and setting common goals to achieve high performance and continual development of knowledge and capabilities.
- Demonstrated commitment to developing and maintaining valuable relationships with internal and external stakeholders.
- Eagerness to learn and quickly grasp technical knowledge needed to connect customer requirements with team service and support accountabilities.
Benefits
- Work-life balance, including a hybrid work model.
- Professional development opportunities.
- Generous leave options.
- Salary packaging and sacrifice options.
- Discounted goods and services through corporate partners.
- Sporting facilities on campus.
About Us
Charles Sturt University is a university of the land and people of our regions, collaborating with others and developing holistic, far-sighted people who help their communities grow and flourish.
We harness technology to thrive as a distributed yet connected community, welcoming and engaging with people across Australia and the world.
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