Melbourne-Based Field Operations Manager Role
7 hours ago
We are seeking a highly motivated and experienced Field Operations Manager to lead our Melbourne-based technical team. In this pivotal role, you will oversee the day-to-day operations of the team, coordinate third-party service providers across VIC, NSW & QLD, and manage our VIC workshops.
As a key support to national operations, you will ensure consistency in service delivery and technical standards during periods of high demand or absence.
Key Responsibilities:- Lead and coach VIC based field technicians and workshop teams.
- Manage third-party service providers across VIC, NSW and QLD to ensure compliance with standards.
- Oversee operations at our VIC workshop to maintain performance and quality.
- Oversee the Equipment Control (EQC) register, ensuring smooth and efficient operations across service delivery, logistics, and workshop productivity.
- Support West Coast field operations as required.
- Ensure customer service excellence through efficient case management and technician dispatch.
- Monitor performance metrics and service quality, escalating issues where needed.
- Drive continuous improvement initiatives across service and workshop operations.
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