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Hearing Care Support Professional
3 weeks ago
We are seeking a mature and personable individual to fill the role of Customer Service Specialist / Receptionist. This position is essential in delivering exceptional customer service as the first point of contact with our clients.
The role involves:
- Providing warm and friendly support to clients via phone, email, and in-person
- Multiplying tasks and prioritizing duties during peak times
- Liaising with suppliers and external parties
- Preparing clinic and consultation rooms
- Assisting clients with hearing aid issues
This is a full-time, permanent opportunity with a positive work environment and opportunities for long-term career growth.
Key Responsibilities:
- Customer Service Experience (previous experience in audiology/medical/healthcare valued but not essential)
- Friendly and Personable Manner
- Ability to Multi-Task and Prioritise Duties
- Willingness to Learn
- Teamwork and Ability to Work Independently
- Genuine Interest in Helping Clients
A Day in the Life:
- Inbound and Outbound Telephone Calls, SMS, and Emails
- Appointment Setting and Confirmations
- Liaising with Suppliers and External Parties
- Preparing Clinic and Consultation Rooms
- Assisting Clients with Hearing Aid Issues
We offer leading hearing care at competitive prices across Australia. We are fully independent, which means we always offer our clients the right choice and best value.
We have 4 clinics across Melbourne - Bentleigh, Caulfield, Malvern & Essendon - with dedicated and experienced Audiologists and support team members, passionate about helping people improve the quality of their lives through better hearing.
