Freight Operations Lead

3 days ago

Sydney, New South Wales, Australia beBeeOperations Full time $90,000 - $120,000
Senior Airfreight Customer Operations Specialist

The role is centered around serving as a strategic liaison for high-value or complex customer accounts, with a primary focus on leading customer engagement and addressing queries in a solutions-oriented approach.

Key responsibilities include overseeing booking execution and documentation to ensure alignment with client expectations and contractual obligations. Shipment planning and execution must meet or exceed customer-specific KPIs, particularly on-time performance.

Accurate data capture within the Transport Management System (TMS) is crucial, capturing all shipment milestones in real time. The financial performance of each job file must be owned, ensuring accurate billing and full capture of services rendered.

Collaborative cross-functional teams drive timely outcomes and prevent recurrence through effective resolution of claims and disputes.

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