Change Management Specialist

2 hours ago


Canberra, ACT, Australia relatbl Full time
About the Role

We are seeking a highly skilled Change Manager to join our team at relatbl. As a Change Manager, you will be responsible for devising and delivering change strategies, communication plans, and training strategies to facilitate organizational change.

The successful candidate will be accountable for the change management of initiatives, with a focus on CRM and Telephony projects. You will report to the CRM and Telephony Project Manager and work closely with internal and external stakeholders to ensure a smooth transition.

Key Responsibilities
  • Conduct change impact assessments to identify potential risks and opportunities
  • Develop and implement communication plans to engage stakeholders and promote change
  • Support the development of training and implementation plans to ensure a seamless transition
  • Build and maintain effective relationships with internal and external stakeholders
  • Facilitate change impact discussions to identify and quantify impacts, risks, and issues
  • Coordinate and track the monitoring of actions arising from change impact assessments
  • Draft a variety of written and visual communication products to support change initiatives
Requirements
  • Experience in managing change impacting customer-facing staff
  • Knowledge of change methodologies and frameworks (ADKAR)
  • Experience working on a wide variety of different types of change
  • Adequate experience in process mapping, data analysis, and systems to undertake effective change impact assessments and training strategies
Culture and Benefits

We offer a range of perks and benefits to our staff, including a supportive and collaborative work environment. If you are a motivated and experienced Change Manager looking for a new challenge, we encourage you to apply.



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