Executive Housekeeper

4 weeks ago

Brisbane, Queensland, Australia Rydges Full time
About The Inchcolm Hotel

Built on historic Wickham Terrace, The Inchcolm is a boutique hotel that offers a unique blend of history and luxury. As a leader in the hotel industry, we are committed to providing exceptional guest experiences and maintaining the highest standards of cleanliness and service.

Job Summary

We are seeking an experienced Executive Housekeeper to join our team at The Inchcolm Hotel. As a key member of our Housekeeping Department, you will be responsible for ensuring the cleanliness and maintenance of our hotel rooms, public areas, and food and beverage outlets. You will also lead and motivate our Housekeeping Team to deliver exceptional guest experiences and maintain our high standards of service.

Key Responsibilities
  • Lead and manage the Housekeeping Team to ensure compliance with all aspects of WHS and maintain exceptional guest service.
  • Manage and allocate daily workloads for room attendants, houseperson, and public area cleaners.
  • Conduct daily walk-throughs to ensure cleanliness and maintenance standards are met.
  • Liaise with hotel departments to ensure all cleaning requirements are met.
  • Approve shifts daily and adjust future rosters to changes in business demand.
Requirements
  • 3 to 5 years' experience as an Executive Housekeeper or in a similar Housekeeping leadership position.
  • Experience within Hotel/Accommodation operation preferably at a 4 to 5-star standard.
  • Demonstrated experience in a hands-on role and a high level of service standard across the department.
  • Previous experience working with Property Management Systems (PMS).
  • Ability to lead and motivate a team while driving employee engagement, development, and productivity.
  • Demonstrated understanding of WHS standards and experience leading adherence to policies and procedures in creating a safe working environment.
  • Ability to build and maintain strong relationships with all stakeholders, internal and external.
  • Excellent personal presentation and a high level of professionalism.
  • Enthusiasm, friendly nature, and results-oriented.
  • Ability to handle high-pressure situations and adapt to ever-changing operations.
Benefits and Perks
  • Incredible team member discounts from your first day on-the-job.
  • 50% off stays at EVT hotels - Rydges, LyLo, QT, Atura, and more.
  • $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
  • Australia and NZ's largest and most diverse experiences company.

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