Test Administrator

4 days ago


Melbourne, Victoria, Australia Pearson Full time
Job Title: Test Administrator

We are seeking a highly organized and detail-oriented Test Administrator to join our team at Pearson VUE. As a Test Administrator, you will be responsible for ensuring a secure and exceptional customer experience for our candidates.

Key Responsibilities:
  • Provide exceptional customer service and maintain a secure exam delivery environment.
  • Comply with all testing procedures and adhere to company policies.
  • Verify candidate identification and assist with setting up for tests.
  • Explain exam procedures and proctor candidates during testing.
  • Troubleshoot technical issues with internal departments.
  • Escalate policy breaches to relevant business personnel.
  • Perform light housekeeping duties, such as vacuuming and sanitizing keyboards.
  • Complete other ad hoc duties as directed.
Requirements:
  • High school diploma or equivalent required.
  • Minimum 1 year customer service experience preferred.
  • Experience proctoring or invigilating exams highly desirable.
  • Beginner to intermediate experience in Microsoft Office (Word, Excel, and Outlook).
  • Ability to sit for long periods and lift up to 20 lbs independently.
  • Comfortable in a quiet testing environment with soft voices and detailed vision.
Core Competencies:
  • Detail Oriented
  • Communication Skills
  • Problem Solving
  • Customer Focus
  • Ethics and Value
About Pearson:

Pearson is a global leader in education and assessment. We are committed to creating vibrant and enriching learning experiences that make a real difference in people's lives. Our team is passionate about empowering individuals to achieve their goals and advance their careers.

We value diversity, equity, and inclusion and strive to create a workplace where everyone feels valued and supported. If you are a motivated and customer-focused individual who is passionate about education, we encourage you to apply for this exciting opportunity.


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