Resource Optimization Specialist

7 days ago

Gold Coast, Queensland, Australia beBeeProblem Full time $60,000 - $80,000

The Call and Resource Associate role is ideal for individuals with a passion for problem-solving and adaptability. As part of the team, you will be responsible for delivering pre-planning and intra-day management of staffing resources to meet operational and contractual requirements.

Main responsibilities include maintaining a working knowledge of contracts, processes, and systems within the centre, as well as monitoring real-time and scheduling systems intra-day to maintain activity logs. You will also be required to maintain appropriate levels of floor support at all times and ensure that all messages taken are accurate and passed on in a timely manner.

A key aspect of this role is the ability to think on your feet in a fast-paced environment, as well as high-level attention to detail and time management skills. If you have experience in Real Time/Workforce Optimisation, this would be highly regarded.

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