Customer Service Representative

3 weeks ago

East Brisbane, Queensland, Australia Abbott Full time

An exciting opportunity has arisen for a Customer Service Representative to support our established and high-performing Rapid Diagnostics division.

This role is responsible for completing day-to-day customer service tasks, including order processing, data entry, issue investigation and resolution, handling customer communication, backorder, credit and invoice management.

Key Responsibilities:

Technical/Operational:

  • Process customer orders in QAD for domestic and international customers.
  • Proactively keep customers informed about order status, backorders, unexpected delays, part shipments and product issues.
  • Promptly respond to product enquiries, quotes, product returns and complaints.
  • Analyse and resolve escalated customer issues.
  • Process credits.
  • Liaise with logistics companies, including third-party warehouses, domestic couriers and freight forwarders.
  • Use customer EDI portals as required.
  • Maintain customer standing orders.
  • Assist the commercial team with stock, customer order enquiries and customer database.
  • Identify and implement improvements in customer service processes.

Internal Systems and Processes:

  • Follow all SOPs, work instructions and forms for the role.
  • Knowledge of and adherence to Human Resources Policies & Procedures.

Customers:

  • Provide outstanding assistance and advice to external and internal customers.
  • Develop and build relationships with customers, warehouse team, third-party logistics providers and other areas of Abbott.

Qualifications and Experience:

  • Experience in Order Processing.
  • Experience in a Customer Service/Customer-facing Role.
  • Experience with export orders & documentation and familiarity with healthcare terminology and products is desirable.

What we offer:

  • Discounted Shares program.
  • Wellness Programs.
  • Professional and Personal development opportunities.
  • Being part of an organisation reputed to be a World's Top Employer recognised for our workplace culture that values healthy living, diversity and equal opportunity.

About Abbott:

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 113,000 colleagues serve people in more than 160 countries.

Abbott is committed to building a diverse workforce that values diversity across gender, age, culture, disability and lifestyle.

In order to be eligible to work for Abbott in Australia or New Zealand, you must hold current working rights with no restrictions, for the respective country applicable.

We ask that recruiters respect our internal recruitment process and PSA panel, and refrain from contacting us, or referring candidates to this role.

  • Customer Service Representative

    5 days ago

    East Brisbane, Queensland, Australia 7-Eleven Full time

    Overview7-Eleven is a leading convenience retail chain that offers customers a wide range of products and services. As a Customer Service Representative, you will be the face of our store, providing exceptional service to our customers and ensuring they have an enjoyable shopping experience.

  • Customer Service Representative

    2 weeks ago

    East Brisbane, Queensland, Australia Abbott Full time

    Abbott is seeking a skilled and detail-oriented Customer Service Representative to join our team.About the RoleThis exciting opportunity has arisen for a Customer Service Representative to support our established and high performing Rapid Diagnostics division.Your Key Responsibilities Will IncludeProcess customer orders in QAD for domestic and international...

  • Customer Service Representative

    3 weeks ago

    East Brisbane, Queensland, Australia Abbott Full time

    At Abbott, we are seeking a skilled CUSTOMER SERVICE REPRESENTATIVE to join our team in Brisbane. This exciting opportunity is part of our Rapid Diagnostics division, where you will play a vital role in delivering exceptional customer service.This role involves completing daily customer service tasks, including order processing, data entry, issue...

  • Customer Service Representative

    2 weeks ago

    East Brisbane, Queensland, Australia Kennards Hire Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative and Driver. As the critical link between our customers and their projects, you will be responsible for providing expert advice, pickups, and deliveries, ensuring our equipment is ready for hire.This role requires you to instruct...

  • Customer Service Representative

    2 weeks ago

    East Brisbane, Queensland, Australia 7-Eleven Full time

    We are seeking a motivated and customer-focused individual to join our 7-Eleven team as a Customer Service Representative. In this role, you will be the face of your store, delighting customers with exceptional service and store standards.Key Responsibilities:Deliver outstanding customer service, ensuring a positive shopping experienceContribute to a safe...

  • Customer Service Representative

    2 days ago

    East Brisbane, Queensland, Australia 7-Eleven Full time

    Role OverviewWe are seeking a Customer Service Representative to join our team in the Wynnum Store. As a key member of our store team, you will be responsible for providing exceptional customer service and contributing to a safe and positive store environment.What We OfferA competitive estimated salary of $60,000 - $70,000 per year, depending on...

  • Customer Service Representative

    4 weeks ago

    East Brisbane, Queensland, Australia Abbott Full time

    Join Abbott's Rapid Diagnostics division and take on the exciting challenge of a Customer Service Representative role!This position is based in Brisbane and involves completing day-to-day customer service tasks, including order processing, data entry, issue investigation and resolution, handling customer communication, backorder, credit and invoice...

  • Customer Service Representative

    4 weeks ago

    East Brisbane, Queensland, Australia Abbott Full time

    An exciting opportunity has arisen for a Customer Service Representative to support our established and high-performing Rapid Diagnostics division.This role is responsible for completing day-to-day customer service tasks, including order processing, data entry, issue investigation and resolution, handling customer communication, backorder, credit and invoice...

  • Customer Service Representative

    3 weeks ago

    Brisbane, Queensland, Australia Found People Full time

    Customer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our team at Found People. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, answering calls, and dealing with queries in a fast-paced environment.Key Responsibilities:Respond to customer...

  • Customer Service Representative

    4 weeks ago

    Brisbane, Queensland, Australia Troocoo Full time

    **Customer Service Representative Opportunity**Troocoo is assisting a valued Government client in the recruitment of multiple Customer Service Representatives.These roles will be the first point of customer contact, assisting with enquiries, requests and transactions.Managing a high volume of inbound calls within the contact centre.Attentively listening to...

  • Customer Service Representative

    4 weeks ago

    Brisbane, Queensland, Australia EA Solutions Full time

    Customer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our team at EA Solutions. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients. Your duties will include routing incoming calls to appropriate mailboxes, answering and screening telephone calls,...

  • Customer Service Representative

    4 weeks ago

    Brisbane, Queensland, Australia Woolworths Full time

    As a Customer Service Representative at Woolworths, you will be the face of our store, providing exceptional service to our customers and ensuring they have a positive shopping experience. You will be responsible for handling customer inquiries, resolving issues, and providing product information. If you have a passion for delivering great customer service...

  • Customer Service Representative

    4 weeks ago

    Brisbane, Queensland, Australia Rentokil Initial Full time

    We are seeking a highly skilled Customer Service Representative to provide exceptional phone and email support to our domestic customers.The ideal candidate will have experience working in customer service or call centre environments and be able to convert incoming enquiries into sales opportunities.Key responsibilities include:Receiving and responding to...

  • Customer Service Representative

    2 days ago

    Brisbane, Queensland, Australia Woolworths Group Full time

    Customer Service Representative Opportunity at Woolworths GroupWe're looking for a skilled Customer Service Representative to join our team. As part of this role, you'll be responsible for delivering exceptional customer experiences and ensuring that customers leave the store satisfied.In this position, you may be required to work in various areas of the...

  • Customer Service Representative

    3 weeks ago

    Brisbane, Queensland, Australia Bendigo and Adelaide Bank Full time

    We are seeking a Customer Service Representative to join our team at Bendigo and Adelaide Bank. This role involves providing exceptional customer service and helping customers achieve their financial goals.About the RoleAs a Customer Service Representative, you will be the face of our bank and will be responsible for providing accurate and timely assistance...

  • Customer Service Representative

    4 weeks ago

    Brisbane, Queensland, Australia TSA Group Full time

    Are you looking for a career in customer service where you can make a real difference? At TSA Group, we pride ourselves on our longstanding partnership with Telstra, Australia's leading telecommunications company. Our business is built on the dedication of passionate customer service and sales professionals, and we're excited to welcome new team members in...

  • Customer Service Representative

    2 days ago

    Brisbane, Queensland, Australia Lovisa Full time

    We are seeking highly motivated individuals to join our team as Customer Service Representatives.As a key member of our sales floor, you will be responsible for delivering exceptional customer experiences and ensuring that every customer leaves feeling valued and satisfied.The ideal candidate will possess excellent communication skills, be able to work well...

  • Customer Service Representative

    2 weeks ago

    Brisbane, Queensland, Australia MAYDAY Recruitment Group Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our team. The successful candidate will be responsible for delivering exceptional customer service to our clients through effective management of inbound and outbound telephone calls. Key responsibilities include receiving and screening telephone...

  • Customer Service Representative

    4 weeks ago

    Brisbane, Queensland, Australia TSA Group Full time

    Unlock your earning potential with TSA Group as a Customer Service Representative. Enjoy a competitive base salary, plus uncapped commissions paid fortnightly, and take your career to new heights.As a key member of our team, you'll provide expert advice to everyday customers, promoting a wide range of Telstra products and services. With a supportive team...

  • Customer Service Representative

    1 hour ago

    Brisbane, Queensland, Australia KBH Solutions Full time

    Role OverviewKBH Solutions is seeking an experienced Customer Service Representative to handle customer enquiries, manage loan accounts, and provide administrative support.