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Customer Service Representative

1 month ago

Brisbane, Queensland, Australia TSA Group Full time

Unlock your earning potential with TSA Group as a Customer Service Representative. Enjoy a competitive base salary, plus uncapped commissions paid fortnightly, and take your career to new heights.

As a key member of our team, you'll provide expert advice to everyday customers, promoting a wide range of Telstra products and services. With a supportive team environment and regular social gatherings, you'll feel valued and motivated to succeed.

Key Responsibilities:

  • Answer inbound calls from customers, representing and promoting Telstra products and services.
  • Provide tailored advice to customers, using effective communication skills to empathize and understand their needs.
  • Confidently de-escalate customer grievances and provide solutions.
  • Be flexible with hours to ensure excellent customer service.

Requirements:

  • Excellent communication skills, with the ability to listen, empathize, and engage in friendly conversation.
  • Strong computer literacy and multi-tasking abilities.
  • Self-motivation and a desire to push yourself to new heights.
  • Openness to learning new skills and celebrating successes.
  • Resilience and the ability to perform at your best.

Join our vibrant workplace and take the first step towards a rewarding career in customer service. Apply now and let's grow together