Customer Service Representative

3 weeks ago


East Brisbane, Queensland, Australia Abbott Full time

At Abbott, we are seeking a skilled CUSTOMER SERVICE REPRESENTATIVE to join our team in Brisbane. This exciting opportunity is part of our Rapid Diagnostics division, where you will play a vital role in delivering exceptional customer service.

This role involves completing daily customer service tasks, including order processing, data entry, issue investigation and resolution, handling customer communication, backorder, credit and invoice management.

As a CUSTOMER SERVICE REPRESENTATIVE, your responsibilities will include:

Technical / Operational

  • Process customer orders in QAD for domestic and international customers
  • Proactively keep customers informed about order status, backorders, unexpected delays, part shipments and product issues
  • Promptly respond to product enquiries, quotes, product returns and complaints
  • Handle inbound phone calls using softphone application
  • Analyse and resolve escalated customer issues
  • Process credits
  • Liaise with logistics companies including third party warehouses, domestic couriers and freight forwarders
  • Use customer EDI portals as required
  • Maintain customer standing orders
  • Assist commercial team with stock, customer order enquiries and customer database
  • Some planning and inventory control tasks as required
  • Identify and implement improvements in customer service processes

Internal Systems and Processes

  • Follow all SOP's, work instructions and forms for the role
  • Knowledge of and adherence to Human Resources Policies & Procedures

Customers

  • Provide outstanding assistance and advice to external and internal customers
  • Develop and build relationships with customers, warehouse team, third party logistics providers and other areas of Abbott

What we offer you

At Abbott, we are committed to building a diverse workforce that values diversity across gender, age, culture, disability and lifestyle. We offer a range of benefits, including:

  • Discounted Shares program
  • Wellness Programs
  • Professional and Personal development opportunities

Join us in our mission to help people live more fully at all stages of life.



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