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Business Broking System Support Professional
3 weeks ago
This role plays a crucial part in maintaining and enhancing the performance of business broking systems.
- The support specialist will respond to and resolve Level 1 and Level 2 support requests related to broking applications, including INSIGHT, Sunrise, Apex, and Marketplace and cloud streaming platforms.
- Escalating complex issues to Level 3 vendor support and coordinating resolution with external partners.
- Assisting in system migrations for newly acquired businesses and supporting ongoing enhancements.
- Maintaining documentation of support procedures and contributing to knowledge base development.
- Collaborating with product owners and business broking operations teams to align support with strategic goals.
- Participating in testing and rollout of new features or upgrades to broking systems.
- Conducting training sessions for Level 1 technicians and other staff on new product features.
Key qualifications for this position include:
- Associate degree in Information Technology, Computer Science, or related field.
- Proven experience in applications support roles with advanced troubleshooting knowledge.
- Strong problem-solving skills and technical expertise.
- Familiarity with specific applications or technologies related to Broker Management Systems.
- Experience in customer service or support environments is beneficial.
- Strong organisational skills and attention to detail.