Tech Support Professional

1 week ago

Sydney, New South Wales, Australia beBeeApplicationSupport Full time $70,000 - $80,000

This is a critical role in our organization, requiring the ability to handle complex technical issues and provide top-notch support.

Job Description

We are seeking an experienced Application Support Specialist to join our team. In this role, you will be responsible for providing frontline and second-level support for our business broking systems, ensuring timely resolution of issues and a seamless user experience for our teams.

You will be handling escalated cases from Level 1 support, assisting with maintenance, updates, and improvements of our systems and technologies. This requires specialized knowledge and advanced troubleshooting abilities.

Your primary focus will be on resolving technical issues related to our broking applications, including INSIGHT, Sunrise, Apex, and Marketplace and cloud streaming platforms. You will also escalate complex issues to Level 3 vendor support and coordinate resolution with external partners.

In addition to your technical skills, you will be expected to maintain documentation of support procedures and contribute to knowledge base development. You will collaborate with product owners and business broking operations teams to align support with strategic goals.

Required Skills and Qualifications
  • Associate degree in Information Technology, Computer Science, or related field.
  • Proven experience in applications support roles with advanced troubleshooting knowledge.
  • Strong problem-solving skills and technical expertise.
  • Familiarity with specific applications or technologies related to Broker Management Systems.
  • Experience in customer service or support environments is a plus.
Benefits
  • Competitive remuneration + opportunity for an annual incentive.
  • An environment that encourages professional growth based on skills and interests.
  • Paid volunteer leave, birthday leave + more benefits.
  • Flexible working arrangements, with scope for some work-from-home.
About You

We are looking for someone who is passionate about technology and has a strong desire to learn and grow with our organization. If you have a keen eye for detail, excellent communication skills, and the ability to work well under pressure, we encourage you to apply.

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