Client-Centred Service Manager

7 days ago

Melbourne, Victoria, Australia beBeeLeadership Full time $120,000 - $140,000
Service Delivery Manager

We are seeking a skilled Service Delivery Manager to oversee the delivery of high-quality services in Melbourne and surrounding areas.

  • Key Responsibilities:
    • Coordinate High-Quality Service Delivery: Oversee daily operations and ensure client-centred care that enhances quality of life for individuals with disabilities and older adults.
    • Lead and Supervise Staff: Provide effective leadership, supervision, and training to support workers, fostering a safe and respectful environment focused on continuous development and high-quality service.
    • Manage Individual Client Support Plans: Ensure all client plans are current, compliant, and implemented appropriately, with accurate documentation to support care delivery and funding requirements.
    • Ensure Compliance and Quality Standards: Maintain adherence to all relevant policies, procedures, and industry standards, supporting audit readiness and accurate record-keeping.
    • Drive Continuous Improvement: Actively contribute to service improvements by identifying opportunities to enhance client outcomes and operational efficiency.
  • Required Skills and Qualifications:
    • Proven experience in leading and managing teams in a similar role.
    • Excellent communication and interpersonal skills.
    • Strong problem-solving and analytical skills.
    • Ability to work effectively in a fast-paced environment.
    • Relevant certifications or qualifications in social work, healthcare, or a related field.
  • Benefits:
    • Opportunity to make a positive impact on the lives of individuals with disabilities and older adults.
    • Competitive salary and benefits package.
    • Professional development opportunities.
  • What We Offer:
    • A dynamic and supportive work environment.
    • The opportunity to work with a dedicated team of professionals who share your values and passion for delivering high-quality services.
    • A range of employee benefits, including professional development opportunities and a competitive salary package.

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