Client-Centred Services Director
2 weeks ago
We are seeking a skilled Service Delivery Leader to oversee the delivery of high-quality, client-centred services in Melbourne and surrounding areas. As a key member of our team, you will be responsible for leading a team of support workers, managing daily operations, ensuring regulatory compliance, and championing a positive team culture.
Key Responsibilities:
- Coordinate High-Quality Service Delivery: Oversee the daily operations and delivery of home and daily living supports, ensuring client-centred care that enhances quality of life for people with disabilities and older adults.
- Lead and Supervise Staff: Provide effective leadership, supervision, and training to support workers, fostering a safe and respectful environment focused on continuous development and high-quality service.
- Manage Individual Client Support Plans: Ensure all client plans are current, compliant, and implemented appropriately, with accurate documentation to support care delivery and funding requirements.
- Ensure Compliance and Quality Standards: Maintain adherence to all relevant policies, procedures, and industry standards, supporting audit readiness and accurate record-keeping.
- Drive Continuous Improvement: Actively contribute to service improvements by identifying opportunities to enhance client outcomes and operational efficiency.
- Stakeholder Engagement: Build and maintain strong and effective relationships with internal and external stakeholders to support and improve delivery of client centred services.
- Finance Management: Manage financial performance in adhering to client rosters of care, overtime and staff utilisation.
Requirements:
- Tertiary qualification in disability or related field or a minimum Certificate IV in Disability with substantial experience.
- Current Australian Driver's License.
- Working with Vulnerable People with NDIS Endorsement and Child related activity.
- NDIS Worker Orientation Certificate -
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