Client Services Manager

1 day ago

Melbourne, Victoria, Australia One Aus Care Full time

**About One Aus Care**
One Aus Care is a registered NDIS provider operating in Melbourne and Adelaide, dedicated to delivering high-quality, person-centred support services to individuals with disabilities. Our organisation is committed to empowering participants to achieve their goals and enhance their independence through tailored and compassionate care. We work collaboratively with participants, their families, and the broader community to foster inclusive and positive experiences.

**Position Overview**

**Key Responsibilities**
- Establish and maintain strong relationships with NDIS participants, their families, and carers to ensure quality service delivery.
- Coordinate participant onboarding, service agreements, and ongoing support arrangements.
- Provide leadership, guidance, and support to the client services team to promote a culture of excellence and accountability.
- Address and resolve participant enquiries, complaints, and concerns promptly and professionally.
- Ensure compliance with NDIS Practice Standards and maintain accurate and up-to-date client records.
- Develop and maintain effective partnerships with external stakeholders, including support coordinators and community organisations.
- Contribute to continuous improvement initiatives and align client services with organisational objectives.

**Selection Criteria**
- Demonstrated knowledge of the NDIS framework and person-centred approaches.
- Proven experience in managing teams within the disability, community services, or related sectors.
- Strong interpersonal and communication skills, with the ability to build rapport with diverse stakeholders.
- Exceptional organisational and problem-solving abilities.
- Relevant qualifications in disability services, community services, social work, or management are highly regarded.

**Job Types**: Full-time, Permanent

Pay: $35.00 - $43.00 per hour

**Education**:

- Bachelor Degree (preferred)

Licence/Certification:

- National Police Certificate (required)
- Driver Licence (required)
- Working with Children Check (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

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