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Dynamic Customer Success Partner

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomerSuccess Full time $150,000 - $200,000

Drive strategic partnerships and customer success by leveraging expertise in B2B SaaS organizations.

Key Responsibilities:
  • Establish trusted relationships with IT, Engineering, and Support teams to drive business value.
  • Demonstrate in-depth knowledge of product solutions to customers.
  • Provide guidance on process, people, and change management best practices to customers.
  • Proactively identify risks and collaborate with sales teams to develop mitigation plans.
  • Deliver innovation and cost reduction opportunities by understanding customer needs.
Requirements:
  • 12-15 years of experience in dynamic customer-facing roles within B2B SaaS organizations.
  • Strong consulting skills and proven results as a trusted advisor driving business outcomes for customers.
  • Ability to facilitate effective conversations at the C-level and handle objections.
  • Solid understanding of IT enterprise architecture, DevOps principles, and modern IT monitoring is preferred.
About Us:

We empower businesses to deliver exceptional digital experiences using our AI-powered platform.