Relationship Manager

3 weeks ago

Melbourne, Victoria, Australia 023 Northern Trust Company Australia Full time

About Northern Trust Company Australia

Northern Trust Company Australia, a leading financial institution, is a globally recognized organization that has been in continuous operation since its inception. We are proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity.

Role Summary

The Australian Client Servicing team provides support for our clients across both Asset Manager and Asset Owner client groups, covering large institutional clients including Sovereign Wealth and Superannuation Funds. The clients are supported by the client service managers who have day-to-day contact across the range of services supported by our operational teams and ultimately working closely with the Relationship Manager.

Key Responsibilities

  • Manages client relationships who take a variety of fund administration and custody services
  • Ensures overall client satisfaction by facilitating efforts of service teams, coordinating resources to ensure timely delivery and issue-resolution, and effectively communicating client concerns/needs across the organisation
  • Develops a complete understanding of client's business, objectives, goals and market challenges
  • Cultivates strong working relationships with client contacts
  • Demonstrates ability to add value by anticipating possible solutions and partnering with client to implement
  • Keeps client informed of emerging issues, products and services, regulatory/tax changes, and the general institutional trust environment, advising the client of the impact on the client's business and on our own services
  • Cross-sells products/services and participates in development of solutions to client needs, coordinates presentations, brings in experts when appropriate, closes the sale, ensures smooth delivery of new services, and communicates emerging needs
  • Manages client profitability, understands competitive environment, develops pricing strategies, and works with team to enhance profitability.

About You

  • Knowledge of asset servicing and superannuation acquired through related experience
  • Strong awareness of risk to both the client and Northern Trust
  • Analytical, problem-solving, and organizational skills required to identify and resolve client issues
  • Evidence of both technical and strategic thinking
  • Strong interpersonal skills and ability to work well with clients & internal partners
  • Excellent communication skills- negotiation and influence and the ability to explain complex products/process
  • Proven experience in financial services, operations, superannuation

Working with Us:

As a Northern Trust Company Australia partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve.

We value an inclusive workplace and understand flexibility means different things to different people.

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