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Customer Engagement Representative
2 months ago
About the Role
We are seeking a dedicated individual with a customer-centric approach and 6-12+ months of experience in managing client relationships. You will be part of a collaborative team of quick thinkers who excel in problem-solving.
Key Responsibilities
- Provide exceptional support to customers, ensuring they have a positive experience with our services.
- Engage with customers through various communication channels, including phone, email, chat, and social media.
- Handle sensitive customer information in accordance with company policies and relevant regulations.
- Maintain accurate customer records in our service database during and after interactions.
- Assist customers with payment processing, account management, and resolving inquiries.
- Take initiative in de-escalating customer issues and collaborating with team members when necessary.
- Identify opportunities for enhancing processes and improving customer satisfaction.
- Adhere to internal procedures with meticulous attention to detail.
- Foster professional relationships within the organization and pursue personal development opportunities.
What We Value
We appreciate diverse experiences and skills. The ideal candidate will possess:
- Experience in a customer service or client-facing role.
- A collaborative spirit and a willingness to support colleagues.
- Strong problem-solving abilities and adaptability.
- Familiarity with customer service protocols.
- A commitment to continuous improvement and learning.
- The ability to work effectively in a team environment.
Benefits
We offer a range of benefits designed to support your well-being and professional growth, including:
- Generous paid leave policies.
- Parental leave for primary and supporting caregivers.
- Wellness initiatives and mental health support.
- Opportunities for community engagement through paid volunteering leave.
- Access to exclusive company products and discounts.
- Team-building events and a supportive workplace culture.
Our Commitment to Diversity
We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants from all backgrounds and strive to ensure our recruitment processes are accessible.
About Us
Zip Co Limited is a digital financial services provider, dedicated to delivering innovative solutions that connect customers and merchants. We operate in multiple markets, offering a range of payment services that enhance the shopping experience for millions.
