Administrative Support Specialist

7 days ago

KalgoorlieBoulder, Australia beBeeAdministrator Full time $55,000 - $73,000
Office Administrator Job Summary

About Right at Home:

We are a global leader in home care services, dedicated to empowering individuals to stay comfortably in their homes. Our mission is to improve the lives of those we serve by delivering compassionate and high-quality care.

The ideal candidate will be responsible for supporting the daily operations of our facility, working closely with the Team Leader and Care Manager.

Key Responsibilities

  • Receive and direct phone calls professionally, ensuring seamless communication with clients and staff.
  • Welcome clients and carers in our office, creating a welcoming atmosphere that fosters positive relationships.
  • Communicate effectively with clients and their families to address inquiries about our services and scheduling.
  • Assist the HR department with recruitment, including scanning, filing, and emailing documents.
  • Serve as a key point of contact for external parties, ensuring effective and professional communication.
  • Leverage persuasive communication skills to identify and nurture sales opportunities, contributing to business growth.
  • Build and maintain strong relationships with individuals and organizations outside the company.
  • Liaise with office staff across various locations, fostering collaboration and positive connections.
  • Perform additional administrative duties as directed by management.

Requirements

  • Empathetic, passionate, and caring approach to customer service.
  • Able to work autonomously and collaboratively within a team environment.
  • Previous experience in a similar role or industry.
  • Proficiency in standard computer programs, with the ability to quickly learn new ones.
  • High level of professionalism and ability to maintain confidentiality.
  • Basic understanding of the Aged Care, Disability, and/or Health systems.
  • Customer service experience in the industry.

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