Claims Specialist
2 weeks ago
This is a Claims Officer position.
Main Responsibilities- Deliver exceptional claims service.
- Manage and process claims effectively.
- Maintain positive relationships with clients.
- Proven experience in commercial property insurance claims handling.
- Superior customer service skills, with the ability to build rapport over the phone and adapt to varying customer expectations.
- A empathetic approach to customer interactions, balancing friendliness with professionalism.
- Strong time management and self-motivation skills.
- A solutions-focused mindset, prioritizing excellent customer experiences at every touchpoint.
- Resilience and adaptability in the face of challenges and changing circumstances.
This role offers the opportunity to make a meaningful impact in customers' lives by providing personalized support during challenging times. As a Claims Officer, you will be responsible for delivering prompt, professional, and courteous service, ensuring that our customers feel valued and respected.
Your Success Factors- A strong track record of providing excellent customer service in a fast-paced environment.
- The ability to work independently and as part of a team, prioritizing tasks and managing multiple responsibilities.
- A collaborative mindset, open to feedback and willing to learn and grow.
- Excellent communication and problem-solving skills, with the ability to navigate complex situations effectively.
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