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Claims Specialist
3 weeks ago
Claims specialists play a crucial role in resolving customer disputes and negotiating coverage with insurance providers.
The ideal candidate will possess excellent communication skills, the ability to analyze complex situations, and provide timely updates to stakeholders.
We are seeking a skilled Claims Consultant to join our team, where you will work closely with Insurance Brokers/Account Managers to deliver exceptional service to clients and suppliers. Your key responsibilities will include:
- End-to-end claims management, from lodgment to settlement, ensuring all parties are informed and satisfied.
- Delivering outstanding customer experiences through accurate and timely communication via phone and email.
- Resolving claims efficiently while maintaining compliance with regulatory requirements and internal standards.
- Managing an active diary system for allocated claims, prioritizing tasks to meet deadlines.
- Building strong relationships with internal and external stakeholders, including clients, brokers, service providers, and insurers.
- Identifying and escalating opportunities for process improvement and contributing to the development of effective complaint resolution strategies.
As a valued member of our team, you will have access to ongoing training and professional development opportunities to enhance your skills and advance your career.
This is a fantastic opportunity for someone who is passionate about delivering exceptional service, resolving complex issues, and working collaboratively as part of a close-knit team.
