Customer Service Operations Lead

15 hours ago


Perth, Western Australia beBeeCustomer Full time $92,646 - $100,136

About this role

This pivotal position oversees a high-performing customer service team, responsible for waste-related enquiries, service requests and administrative support.

The successful candidate will lead a passionate customer service team, fostering a positive team culture, coaching and developing staff, ensuring seamless service delivery to our community and internal stakeholders.

Key responsibilities include leading process improvements to enhance efficiency and service quality, building strong working relationships with internal and external stakeholders and ensuring compliance with policies procedures and legislative requirements.

  • Foster a positive team culture coach and develop staff
  • Drive process improvements to enhance efficiency and service quality
  • Build strong working relationships with internal and external stakeholders
  • Ensure compliance with policies procedures and legislative requirements

We are seeking an experienced professional who can lead our customer service team and make a real impact in their community.

Achieving operational excellence is key to success in this role.



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