Customer Accessibility Advisor

4 weeks ago


Brisbane, Queensland, Australia Davidson Full time

About Davidson

Davidson is partnering with a renowned QLD brand, well-known for their critical infrastructure. The organisation prides itself on safety and performance.

About the Role

We have an exciting opportunity for a Customer Information Specialist to join the Accessibility Team. The role plays a key part in providing strategic advice to the organisation to become an accessible, customer-focused world-class service provider.

Key Responsibilities

  • Engagement with internal and external stakeholders to plan for the delivery of customer information and communication actions for SEQ and Regional services.
  • Development of a work program in partnership with relevant areas of business, inclusive of scope development and identifying project/initiative owner, for short-term rectification, medium-term enhancements and long-term investment in response to the identified issues.
  • Management of and reporting on the delivery of the approved suite of projects/initiatives to ensure strategic objectives are being met and projects are being delivered to the agreed scope and on time.
  • Management and delivery of approved project/initiatives in accordance with the approved program on behalf of the Accessibility team.
  • Maintenance of strong working relationships with internal and external stakeholders to ensure the successful delivery of projects within required timeframes and budget.

About You

  • Client-side project management of strategic projects that comprise of multidisciplinary/cross-functional teams.
  • Experience in client-side project management of customer communication and information-focused projects.
  • Experience in client-side project management of asset auditing of large-scale assets.
  • Demonstrated experience in delivering projects in a safe and efficient manner, whilst ensuring realisation of project benefits.
  • Ability to work within a complex statutory authority, within a dynamic and high-pressure environment.
  • A self-starter, with initiative and experience to successfully drive project delivery.

The Benefits

  • $900 per day.
  • Located in Brisbane CBD.
  • Contract until July 2025.

Please apply by uploading your current resume in Microsoft Word format only (.doc or .docx). If you would like to have a confidential discussion, please contact Mellissa McGregor, quoting reference JN. Want to know more about Davidson? Visit us


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